ECommerce Operations Manager

POSITION: ECOMMERCE OPERATIONS MANAGER

LOCATION: QUAD CITIES AREA

TYPE: DIRECT HIRE/FULL TIME HYBRID SCHEDULE IN IOWA

Our direct client, a manufacturer in the production of food, beverage and agriculture, has a new ECommerce Operations Manager position for a full-time, direct hire opportunity. If you're passionate about optimizing efficiency, maximizing profitability, and delivering an exceptional customer experience, we want to hear from you!

Note: This position is hybrid in Iowa!

• This role will oversee ECommerce/Omni-channel logistics and fulfillment operations function. The digital business spans leading pureplay, major omnichannel, and a recently launched direct-to-consumer business.
• The eCommerce function supports three CPG operating companies with hundreds of leading brands and thousands of SKUs. This broad leadership role requires deep expertise in third-party fulfillment logistics functions, warehouse operations, order fulfillment, operational excellence, technology integration, and related key performance indicators.

PRIMARY DUTIES & RESPONSIBILITIES:

Strategic Planning:

• Develop and implement a strategic plan for optimizing our e-commerce logistics, focusing on scalability, efficiency, and a zero error goal.

Third-Party Logistics (3PL):

• Play an essential role in researching, selecting, and managing 3PL service providers, governed by supply chain management, to achieve seamless fulfillment, efficient warehousing, and transportation.

Operational Excellence:

• Drive continuous improvement initiatives to enhance customer delivery experiences while reducing operational errors and costs.

E-commerce Platforms:

• Collaborating with various peer functions and teams, developing operational capabilities to support the various e-commerce business channels, ensuring compliance with Amazon Prime badge requirements, Seller Fulfilled Prime standards, and Direct Ship Vendor operations.

Inventory Management:

• In collaboration with the Supply Chain, Production, and Integrated Business Planning teams, support the inventory control processes to maintain accuracy and minimize opportunity losses from surplus or shortfall capacity.

Team Leadership:

• Build, mentor, and lead a high-performing ecosystem dedicated to operational excellence and customer satisfaction in this highly collaborative culture.

Data Analysis:

• Utilize data analytics to monitor key performance metrics and make data-driven decisions for driving operational excellence and improvements.

Cross-functional collaboration:

• Work closely with other departments and subject matter experts in customer service, information technology, and supply chain to optimize the technology and processes related to end-to-end e-commerce operations.

Vendor Relations:

• Strengthen and uphold relationships with third-party fulfillment logistics providers, suppliers, and technology service providers, operating within the framework of supply chain management.

Compliance and Best Practices:

• Ensure all e-commerce operations comply with legal regulations and industry best practices.
• Perform other duties as assigned as the eCommerce function matures and as the workload or business needs change.

EDUCATION:

• Bachelor s degree required, preferably in Marketing, Business, Supply Chain, Operations or a related field

EXPERIENCE & QUALIFICATIONS:

• Minimum of 5 years of experience in ECommerce Operations Management on the customer or service provider side.
• Strong knowledge of ECommerce business models, fulfillment logistics, operations, warehouse management systems, and carrier management.
• Experience with Amazon Prime badging requirements, Seller Fulfilled Prime, and other e-commerce business models.
• Certification and familiarity with Lean Six Sigma, Kaizen, DMAIC, and root cause analysis practices to help drive process improvement and operational excellence are highly desired.
• Excellent leadership, people management, team development, and influencing skills across functions and at all levels of an organization.
• Strong strategic decision-making abilities, using critical thinking and reasoning to solve complex problems with simple solutions.
• Exceptional negotiation skills with proficiency in data analysis and performance metrics to drive operational excellence and customer satisfaction.
• Must have exceptional organization, presentation, analytical, strong attention to detail, oral and written communication skills to coach and promote ideas.
• Goal-oriented and self-motivated with excellent time management and prioritization skills.

Entelli Consulting May 2024