EPIC Integration Developer

Subject Matter Expert (EHR)/ EPIC Integration Developer
Remote

As a Subject Matter Expert (EHR) you will .

• Assist in Implementing, troubleshooting, and supporting Acqueon call center software solutions in a wide array of EPIC customer environments.
• Provide training and educational materials to Acqueon teams on how to most effectively work with EPIC systems, ensuring proper documentation and compliance.
• Accurately document technical issues, escalations, and customer interactions related Acqueon's healthcare customers.
• Collaborate closely with product development teams to integrate Acqueon products with EPIC EHR systems using EPIC APIs.
• Diagnose problems accurately and work to find appropriate solutions in a timely manner.
• Collaborate with customers and prospects to understand and translate the configurations in customer's EPIC instances to meet integration requirements for various provider workflow use cases.
• Proactively analyze technical requirments and processes to provide Acqueon and their customers with best in class resources related to EPIC.
• Stay up-to-date with regulations and standards relevant to EPIC.
• Technically assist Acqueon during pre sales, implementation, and post sales cycle.
• Assist in troubleshooting for highly escalated healthcare customers.
• Review common technical challenges encountered by support, implementation, product, and sales to formulate training curriculums.

As a Subject Matter Expert (EHR) in Acqueon you will need .

• Bachelor's degree in healthcare informatics, health information management, computer science, or a related field.
• 5+ years of experience working with EPIC systems in a healthcare setting, with demonstrated expertise in system implementation, customization, and support.
• Knowledge on how outbound campaign management works using Epic Cheers module is required.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
• Project management experience, with demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines.
• Proficiency with EPIC APIs, including experience with system configuration and optimization.
• Knowledge of clinical workflows and best practices in healthcare delivery, with a focus on leveraging technology to improve patient care.
• Ability to adapt to a fast-paced and evolving SaaS environment, with a commitment to continuous learning and professional development.
• Certifications such as Certified Professional in Healthcare Information and Management Systems (CPHIMS) or Certified Electronic Health Records Specialist (CEHRS) preferred.
• Ability and desire to work onsite or hybrid in Acqueon's Dallas location.