ERP Support Analyst

Our client is a manufacturing company. They seek an ERP Support Analyst to join their Hauppauge, NY office.

Responsibilities

• Provide technical support to maintain, advance, and integrate ERP systems
• Provide timely ERP user assistance and technical support in resolving issues
• Analyze functional and cross-functional business process needs and develop process improvement recommendations
• Work closely with end-users to identify, analyze, and deploy core business processes and workflows that integrate into ERP systems and business intelligence platforms
• Modify procedures or changes in system integrations or applications to improve ERP systems' performance
• Review detailed technical specifications for software development, implementation, and/or integration into existing application infrastructure
• Create a KPI dashboard on ERP system performance and user adoption, including benefit-cost analysis and user feedback for management review
• Develop and maintain a strong understanding of the organization's financial transactions, reporting, and accounting structure
• Monitor and report routine system performance

Requirements

• Bachelor s degree in information systems or a related field is required
• 2-5 years' experience as a Hardware/Software support Analyst
• ERP experience is a must (user experience is fine)
• Printer and peripheral maintenance required
• Working knowledge of standard hardware/software in a desktop/server environment, including MS Windows Server operating system, MS Office Suite, and Office 365, SQL database.
• Strong Excel skills
• Only local candidates; no relocation is available
• Reliable transportation, there is no public transportation available

JobID: 47418