Overview
On Site
USD 25.00 - 35.00 per hour
Full Time
Skills
Customer Support
Mergers and Acquisitions
Phone Support
Field Service
RMA
Database
Scheduling
Repair
Management
Failure Analysis
Documentation
Photography
Reporting
Training
Lasers
Electronics
Electrical Systems
Customer Service
Technical Support
Electrical Engineering
Schematics
Communication
Dependability
Attention To Detail
Microsoft Office
Privacy
Marketing
Job Details
Location: Oxford (CDP), MA
Salary: $25.00 USD Hourly - $35.00 USD Hourly
Description:
Job Title: Technical Customer Support Specialist - LASER Electronic Products
Type: Full Time
Location: Oxford, MA
Job Overview: Our in-house Technical Customer Phone Support team serves as a liaison between customers and Field Service Engineers for our LASER product line. This role is essential in coordinating service activities, supporting installations, and ensuring high-quality customer interactions.
Key Responsibilities:
Qualifications:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $25.00 USD Hourly - $35.00 USD Hourly
Description:
Job Title: Technical Customer Support Specialist - LASER Electronic Products
Type: Full Time
Location: Oxford, MA
Job Overview: Our in-house Technical Customer Phone Support team serves as a liaison between customers and Field Service Engineers for our LASER product line. This role is essential in coordinating service activities, supporting installations, and ensuring high-quality customer interactions.
Key Responsibilities:
- Issue Return Material Authorizations (RMAs) and maintain accurate RMA database records
- Coordinate scheduling of repair activities, including warranty and non-warranty services
- Support pre- and post-installation activities for mid to high power laser systems
- Assist in developing training modules for internal teams and customers
- Manage failure analysis documentation, including photography and reporting
- Create and revise work instructions, procedures, user manuals, and training materials
Qualifications:
- Associate degree in Electrical Engineering or related technical field preferred; equivalent training/work experience accepted
- Background in lasers, electronics, or electrical systems preferred
- Prior experience in customer service or technical support is a plus
- Ability to read and interpret technical documents and electrical schematics for phone-based support
- Willingness to work after-hours and on-call shifts
- Strong written and verbal communication skills
- Dependable and detail-oriented
- Proficient in Microsoft Office and general computer skills
- Open to occasional travel to client sites as needed
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.