End User Computing/ Desktop Support

Please share Profiles at

Title : End User Computing/ Desktop Support

Location :GILBERT AZ 85297

Key Responsibilities

• Troubleshooting and Problem Solving
• Diagnose and resolve computer hardware, software and network issues for users
• Hardware and Software Support
• Install, configure and maintain desktop devices, operating systems and applications
• Update Firmware, BIOS and drivers
• Vendor coordination for h/w, software issues and share logs
• Software Deployment
• Distribute and deploy software updates, patches and new applications to end users
• Incident Management
• Respond to user requests and incidents, track issues and ensure timely resolution
• Security
• Implement and maintain security measures to protect end-user devices and data
• Documentation
• Maintain and update documentation for procedures, troubleshooting steps and system configurations
• Communication
• Communicate effectively with users, providing clear and concise technical support
• Project Support
• Assist with IT projects including planning, implementation and testing
• Continuous Improvement
• Identify and implement process improvements to enhance end-user experience and efficiency
• Travel
• Travel from one site to another in same geography for device deployment
• Inventory Management
• Maintain desktop h/w inventory
• Maintain spare h/w inventory
• Parts received and return
• Coordination with Logistics team
• Regularly required to lift and carry boxes up to 50 lbs

Skills and Qualifications

• Minimum 4+ yrs. of experience

Technical Skills

• Strong understanding of computer hardware, software, operating system (Windows) and networking
• Problem-Solving
• Ability to diagnose and resolve technical issues efficiently and effectively
• Excellent interpersonal and communication skills to interact with users and explain technical concepts
• Troubleshooting
• Experience with troubleshooting tools and techniques
• Documentation
• Ability to create and maintain clear and accurate documentation
• Security Awareness
• Understanding of security principles and best practices
• Software Deployment

Experience with software deployment tools (SCCM)

Thanks and Regards

Shaik Wazeed

Sureminds Solutions