Overview
Skills
Job Details
Job Title: Endpoint Support Technician
Location: Sacramento, CA
Duration: 6 Months
Work Hours: 9 AM 5 PM Pacific Time
Position Summary
We are seeking experienced Endpoint Support Technicians to provide IT operational support within IT Platform Services, with a primary focus on the Windows 11 Lifecycle Support project and general day-to-day IT operations. This is an on-site role with occasional travel required between office locations using a personal vehicle.
Responsibilities
Provide technical support for Windows 11 lifecycle deployments, end-user assistance, and hardware/software inventory.
Perform user data and software inventory services.
Manage computer lifecycle replacements.
Deliver technical support for computers, printers, plotters, and related peripherals in a Microsoft network environment.
Support committee and board meetings with technology setup and troubleshooting.
Complete tasks within the ServiceNow ticketing system.
Provide conference room support services.
Maintain IT support coverage during business hours (some remote work possible).
Physically able to lift up to 50 lbs and pass medical/fitness-for-duty screenings if required.
Technical Requirements
Ability to work independently and within a team.
Experience with OS and computer hardware lifecycle replacement (Windows preferred).
Proficiency in installing, maintaining, diagnosing, and repairing computer and peripheral equipment.
Strong troubleshooting skills to resolve hardware and software issues.
Reporting to the IT Platform Services Supervisor.
Desirable Qualifications
CompTIA Technician certification or equivalent industry credential.
Additional Information
Initial training will be provided, and contractors may be expected to deliver train-the-trainer sessions with full documentation.
Onsite presence is required, 40 hours per week.
Contractor submissions must include resume(s) and hourly rate(s) for no more than one candidate.
If subcontractors are used, details must be disclosed.