Overview
$33-44
Contract - W2
Skills
Endpoint Support Technician
Job Details
TITLE: ENDPOINT SUPPORT TECHNICIAN 100% ONSITE
1.1. SCOPE OF WORK:
Client is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Client is seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
Work on-site at company office locations
Occasionally drive personal vehicle between company office locations
Provide Technology Support for Windows 11 Lifecycle
Perform computer user data and software inventory services
Perform lifecycle replacement computer services
Provide computer technical hardware & software assistance
Perform user, hardware, software inventory services
Perform conference room technical support services
Perform committee and board meeting technical support
Complete assigned tasks in Ticketing System
Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
The contractors(s) will be responsible for:
Maintaining client support during company business hours.
Ensuring assigned tickets in client's ticketing system are processed and completed.
Work on-site at company office locations
Occasionally drive personal vehicle between company office locations
Provide Technology Support for Windows 11 Lifecycle
Perform computer user data and software inventory services
Perform lifecycle replacement computer services
Provide computer technical hardware & software assistance
Perform user, hardware, software inventory services
Perform conference room technical support services
Perform committee and board meeting technical support
Complete assigned tasks in Ticketing System
Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
The contractors(s) will be responsible for:
Maintaining client support during company business hours.
Ensuring assigned tickets in client's ticketing system are processed and completed.
Mandatory Requirements
Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
Must have provided technical support in the last 3 years.
Must have experience in troubleshooting and working with Windows 11
Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
Must have provided technical support in the last 3 years.
Must have experience in troubleshooting and working with Windows 11
Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
Must have a minimum of 2 years of experience with Windows operating systems and user profile support
Must have a minimum of 2 years of imaging experience.
Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
Must have OS & Computer Hardware Lifecycle Replacement
Must have accessibility to a vehicle to fulfil travel requirements between Client's Headquarters and Clients East Campus location; both are in Sacramento, 7.4 miles apart.
Must have a minimum of 2 years of experience with Windows operating systems and user profile support
Must have a minimum of 2 years of imaging experience.
Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
Must have OS & Computer Hardware Lifecycle Replacement
Must have accessibility to a vehicle to fulfil travel requirements between Client's Headquarters and Clients East Campus location; both are in Sacramento, 7.4 miles apart.
Desirable Qualifications
CompTIA Technician
ServiceNow experience
Software Installs experience
Experience with diagnoses, research and resolve computer software issues
CompTIA Technician
ServiceNow experience
Software Installs experience
Experience with diagnoses, research and resolve computer software issues
Assumptions
Contractors must have reliable internet, work exclusively within the United States.
This is a 100% ONSITE Task. The Contractor will work Monday through Friday, with an 8-hr shift between 6:00 AM 5:00 PM (PST) flexible.
Client Training - Client Staff will train the initial start-up contractor(s) on the required job functions. Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train-the-trainer approach accompanied by full documentation of all processes and procedures of the support contract.
For the occasional use of candidate's personal vehicle, mileage to be reimbursed by Client at standard mileage rate.
The resource working on this task will have strong communication, written and collaboration skills.
Contractors must have reliable internet, work exclusively within the United States.
This is a 100% ONSITE Task. The Contractor will work Monday through Friday, with an 8-hr shift between 6:00 AM 5:00 PM (PST) flexible.
Client Training - Client Staff will train the initial start-up contractor(s) on the required job functions. Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train-the-trainer approach accompanied by full documentation of all processes and procedures of the support contract.
For the occasional use of candidate's personal vehicle, mileage to be reimbursed by Client at standard mileage rate.
The resource working on this task will have strong communication, written and collaboration skills.
Physical Duties - Ability to lift to 50lbs
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.