Overview
On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)
Skills
Endpoint Support Technician
Windows 11
computer user data
software inventory services
computer technical hardware
software assistance
user
hardware
software inventory
Service Now Ticketing System
Ticketing System
CompTIA
helpdesk
service request
desktop
desktop support
install
configure
implement
test
automate
upgrade
repair
maintain desktop software applications
helpdesk support
ticketing
Customer Support
Customer Interaction
Job Details
ENDPOINT SUPPORT TECHNICIAN
6 Months (960 hours)
Sacramento, CA (Onsite)
Seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
• Work on-site at client office locations
• Occasionally drive personal vehicle between client office locations in Sacramento
• Provide Technology Support for Windows 11 Lifecycle
• Perform computer user data and software inventory services
• Perform lifecycle replacement computer services
• Provide computer technical hardware & software assistance
• Perform user, hardware, software inventory services
• Perform conference room support services
• Perform committee and board meeting support
• Complete assigned tasks in Service Now Ticketing System
• Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
Mandatory Requirements
• Contractor must deliver a fully functional and operationalized solution.
• Must be physically able to perform the duties of the position and MAY be required to pass a client medical examination and Fitness for Duty screening.
• Must be available to work on site at client office locations. Some remote work may be available during the contract.
Technical Requirements
• Work Delivery - Ability to work with minimal direction, yet also work in a team environment
Physical Duties - Ability to lift up to 50lbs
• Report to Supervisor, IT Platform Services
• Install, maintain, diagnose, and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
• Diagnose, research and resolve computer issues
• Provide technical support for client Committee and Board Meetings
• OS & Computer Hardware Lifecycle Replacement Experience
Desirable Qualifications
CompTIA Technician
Assumptions
It is expected that the contractor will work onsite at client Sacramento campuses 40 hours per week.
The contractors(s) will be responsible for:
• Maintaining client support during client business hours.
• Ensuring ServiceNow assigned tickets to the contractor are processed and completed.
In addition, the following will be assumed:
• Client Training - Client Staff will train the initial start-up contractor(s) on the required job functions.
• Contractor Training - Provide training to contract staff that will be working on support contract. Training is to be provided in a train-the-trainer approach accompanied by full documentation of all processes and procedures of the support contract.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.