Engineer

Overview

On Site
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent
Contract - 6+ mo(s)

Skills

Management
Routing
Collaboration
Performance Tuning
Reporting
Cloud Computing
Optimization

Job Details

Title: Engineer

Location: Long Island, NY (Onsite)
Employment Type: Contract - 6 months

Compensation:
Pay Range: $34.68-$51.00 Per HR

Description:
Design and build virtual agents for voice and digital channels.
Define models, intents, entities, and conversation flows.
Develop services using cloud functions or external services.
Integrate with enterprise platforms.
Enable call handoff and escalation.
Configure, deploy, and maintain systems in contact center environments.
Ensure secure and optimized traffic flow between platforms.

Key Responsibilities:
Create and manage routing rules and policies.
Collaborate on dial plan design and signaling analysis.
Perform end-to-end call flow validation across platforms.
Use tools for performance tuning and reporting.

Qualifications:
Experience in designing and implementing virtual agents.
Knowledge of models, intents, and conversation flows.
Proficiency in developing services using cloud functions.
Experience in integrating with enterprise platforms.
Understanding of secure and optimized traffic flow.

Core Technologies:
Virtual Agents | Cloud Functions | Enterprise Platforms | Traffic Optimization Tools

Contact Information:
Gaikwad Shambu,

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.