Enterprise Applications & Services Manager

This position will manage system and web development, DBA, and support resources, and have hands-on technical, project leadership and problem resolution responsibilities. It will be responsible for the staff, systems, environments, and vendor relationships within the Enterprise Applications & Services [EAS] unit and its suite of supported systems. It will maintain technical and procedural competence related to EAS's operations while working within a high-paced, collaborative environment that includes emergency outage incidents.

If you are an experienced software/systems engineer with the right people touch, this could be the job to catapult you into engineering management.

Work may be team/project work or independent, across multiple locations, and at times include irregular hours and/or on-call requirements.

Responsibilities and Essential Functions:

Leadership/Management

• Manage/lead all unit aspects staff, applications, systems, vendors, projects, coding, change/patch management, issue/incident resolution, roadmapping/goalsetting, quality control, & work/project/staff schedules. Develop deep business/functional understanding of supported systems/services. Perform as a team member and leader, delivering high quality results on time. Lead/present in meetings. Assign/prioritize unit work. Create on-going unit training programs.

Operations

• Monitor systems, resolve problems (hands-on if needed), oversee break-fix, track Tier 2/3 tickets to resolution, evaluate system performance/uptime, assess the operational health of unit apps/systems/services. Oversee EAS systems/services as SME. Lead full SDLC (specs, prototypes, DB, ETL needs, launch).

System/Process Improvement

• Manage/implement automation/improvement initiatives. Perform IT governance tasks. Ensure compliance to coding standards/guidelines. Present recommendations on industry trends/technologies/standards. Lead/maintain unit's technical/operational roadmap, review/recommend new versions/systems/modules/workflows. Set goals/priorities to deliver roadmap (internal/vendor). Track roadmap progress via analysis/prioritization. Oversee/write SOPs/best practices.

Environment/Maintenance

• Oversee/maintain EAS's existing environment w/unit engineers & vendors. Develop/implement technology. Analyze/optimize EAS's systems' performance. Manage issues/risks. Investigate/fix issues. Oversee patches/migrations/upgrades. Maintain competence in unit technologies.

Client Support

• Provide customer/technical service and project work per policies/standards/stakeholder coordination. Liaise between IT & departments/vendors/SUNY.

Information

• Provide reports/help desk docs. Oversee/publish guides/SDLC/code docs, etc for existing/new EAS technologies/infrastructure.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position. For detailed tasks and work instructions, .

REQUIREMENTS:

Minimum Qualifications:

• B.S. in Computer Science or equivalent degree.
• A minimum of 5-7 years of working experience (preferably within higher education) leading the full life-cycle of application development using current technologies, web frameworks, and API libraries.

Knowledge

• The position requires significant knowledge and understanding of the management, operations, and development of large-scale ERP systems, preferable Ellucian Banner and Central Square's Finance Enterprise.
• Knowledge of operational and project management principals and best practices is expected.
• A previous job history in system and web development, preferably in PL/SQL, Java, and Groovy/Grails, will be key to success in leading the EAS Unit.
• Knowledge and understanding of database technologies, including both Oracle and Microsoft SQL Server, is required as well.

Skills

• The position will require excellent leadership skills. Your skill history in system and web development and database oversight will earn you the respect of the software engineers and database administrators who will report to you. Your leadership, roadmapping, goal-setting and operational skill set will aid you as you oversee and manage application development and support activities, including emergency support and incident resolution.
• Excellent communication, interpersonal, teamwork, collaboration, problem-solving, critical thinking, and troubleshooting skills will make you flourish as the strong leader that this unit needs.
• The position will require work to be conducted under minimal direction, on multiple projects, and under tight project deadlines.
• The skill-set profile of the unit's engineers is included below. The successful manager will excel at managing the day-to-day operations of the unit's engineers including assignment and prioritization of work related to the full technical skill set below:
• Systems-Related
  • Demonstrated experience configuring and maintaining applications/services/systems in the following operating environments: UNIX/Linux (Red Hat) and Windows Server, using Tomcat, Active Directory, and LDAP.
  • Proven experience delivering technical guidance and collaborating with business stakeholders throughout all phases of the software development life cycle [SDLC.
  • Proficiency with one or more Enterprise Resource Planning [ERP] systems, preferably related to higher education such as Luminis Portal (Liferay), Banner, PeopleSoft, Jenzabar, Colleague, PowerCampus, Central Square, or similar.
  • Desired experience with large scale databases - preferably Oracle and SQL Server -- and with writing and supporting APIs, system interfaces, and ETLs.
• Web Development-Related
  • Demonstrated development experience with the following or closely equivalent technologies: PL/SQL, Java, RESTful development, Git, Markdown, HTML5, CSS, and JavaScript
  • Development experience with Groovy/Grails and Web API development is highly desired
  • Proven portal administration, configuration, and support, particularly using Internet Information Services [IIS], including single sign-on [SSO] & authentication administration (e.g. via WSO2, CAS, SAML, Shibboleth), as well as generation, installation, configuration, and updates of certificates

Abilities

• Ability and proven experience to deliver technical guidance and collaborating with business stakeholders throughout all phases of the software development life cycle and through the process of incident identification, troubleshooting and resolution.
• Ability to work hands-on (whenever necessary) developing, creating proof-of-concepts and troubleshooting applications in PL/SQL, Java and Web based technology in both UNIX/Linux and Windows environments.
• Ability to communicate and collaborate with staff inside the IT division and users throughout the college, representing IT in a positive light and striving for a high level of customer service and satisfaction.
• Ability to assess situations and dive into the details, or soar into the strategic vision of roadmapping and goal-setting.
• Excellent written and oral communication abilities are expected.
• Supervisory ability/experience is preferred, but not required.