Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Skills
Verint (WFM)
Salesforce Service Cloud (CRM)
Google CCAI/CCAIS (AI).
Salesforce Service
Job Details
Role: Salesforce Enterprise Architect
Need to be Dallas TX area
Onsite 2 days a week
- The Enterprise Architect Contact Center Systems will be responsible for owning the architecture, design, and governance of enterprise-scale contact center solutions across the enterprise.
- This role requires deep technical expertise, proven leadership in large-scale
architectural initiatives, and hands-on experience guiding complex ecosystems through modernization and integration.
- The ideal candidate has 10+ years of enterprise-level architecture experience in Fortune 100organizations, with a track record of designing and delivering scalable, integrated contact center solutions.
- Required technology experience includes Five9 (telephony), Verint (WFM),Salesforce Service Cloud (CRM), and Google CCAI/CCAIS (AI).
Required Skills - - 10+ years of enterprise architecture experience, including Fortune 100-level projects.
- Proven track record of designing and implementing enterprise-grade contact centersolutions.
- Expertise in cloud-based platforms, APIs, and integration frameworks.
Subject matter expert for contact center platforms (Five9, Verint, Salesforce Service
Cloud, Google CCAI/CCAIS required). - Experience with enterprise architecture frameworks (TOGAF, Zachman) preferred.
- Exceptional communication and stakeholder engagement skills; ability to influence
executives and technical teams alike.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.