Enterprise Middleware Administrator II

Job#: 2022821

Job Description:
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Description

Reporting to the Manager of Integration, the Enterprise Middleware Administrator II (2) assists and supports the design and implementation processes of complex enterprise application integrations across our client and their partners to meet their strategic goals and business needs.

JOB DESCRIPTION:

• Performs middleware administration for middleware platforms and solutions to support enterprise-wide business needs and strategic goals.
• Provides continual active improvements for middleware services including research, planning, and implementation of service upgrades and enhancements.
• Provides daily support for customer needs and service issues to maintain middleware infrastructure functionality and to meet service level agreement expectations. Supports new integrations and applications development built on middleware platforms.
• Provides 24 x 7 on-call support to ensure application functionality and to minimize disruptions.
• Monitors the IT Service Management System to resolve customer issues and meet service expectations.
• Builds relationships with enterprise-wide customers to create clear and effective communications and to address customer needs.
• Investigates middleware and integration issues to provide resolutions and to develop root cause analyses for supporting maintenance improvements and upgrade planning.
• Interacts with Service Desk teams to minimize ticket instances, decrease ticket turnaround times and to provide ongoing training.
• Produces individual project plans to scope required levels of effort and to determine project duration and required resources.
• Interacts with project managers to provide project updates and to identify risks and issues.
• Participates with project teams to provide messaging systems applications expertise.
• Manages middleware team tasks to meet project requirements.
• Follows their ITIL service management processes and procedures to support middleware operations.
• Performs system monitoring to ensure system operation health to meet service level agreements.
• Responds to service performance alerts and service interruptions to restore functionality and support customers.
• Performs capacity planning and performance tuning to prevent issues and minimize service interruptions. Interacts with system and storage teams to perform back-up and recovery procedures for ensuring business continuity.
• Monitors the Service Management queue to respond to customer requests for service.
• Assists with department projects to support enterprise middleware initiatives and to meet business needs.
• Advises users on options for middleware solutions to support customer requests and meet business needs.
• Provides middleware systems policies and procedures written documentation to support and fulfill middleware team member requests.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A bachelors degree in IT or related field
• Two years of IT experience, OR an equivalent combination of education, training, and/or experience.

PREFERRED QUALIFICATION:

• One year of the following is strongly preferred:
  • Linux
  • DevOps
  • GitHub
• MuleSoft Anypoint Platform administration experience is highly preferred

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.