Experience Manager

Our well-established, yet fast-growing professional services client is hiring!

Join this dynamic, fast-paced organization and utilize your skillset and collaboration to drive change for the customer experience, to turn engagements into conversions!

This role is FULLY onsite at the company HQ brand new office location in Norwalk, CT.

Here is some of what you'll do each day:

Support the development and implementation of a digital customer experience strategy to improve user satisfaction and retention.

Work collaboratively with various teams to drive and support initiatives that enhance the digital customer journey.

Execute targeted strategies for customer segmentation, personalized messaging, and tailored content across digital channels.

Customer Insights and Data Analysis:

Analyze customer data, digital behavior, and feedback to identify trends, pain points, and improvement opportunities.

Use insights from surveys, user testing, and analytics to optimize digital touchpoints and improve user satisfaction.

Customer Journey Optimization:

Map and evaluate customer journeys across web, mobile, and other digital channels to identify friction points and improvement opportunities

*and more!

This is what you'll need experience in to qualify:

Bachelor's degree or equivalent experience

Minimum of 3 years of experience in e-commerce and digital marketing / DCX

Strong analytical, verbal and written communication and interpersonal skills

Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks

Problem-solving mindset and ability to prioritize tasks.

Strong understanding of digital marketing, customer experience (CX) principles, and user experience (UX) design.

Competency in MS Windows, MS Word, MS Outlook, MS Excel, Analytics tools (Google Analytics, Tableau), Project Management platforms (Jira, Asana)

Strong work ethic and willingness to take ownership

Ability to work independently

*and more!

Essential Job Function % of Time on Function

DCX Strategy & Execution 55%

Customer Insights / Data Analysis 25%

Customer Journey Optimization 15%

Customer Advocacy & Support 5%

Salary range of $89k - $119k per year, plus benefits and possible bonus eligibility, based on performance.

This role is FULLY onsite in the company brand new offices.

Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. Advanced Group is committed to providing employment opportunities without regard to sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Advanced Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact accommodationrequest@advancedgroup.com.

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