Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship
Skills
Marketing Cloud
implementation
configuration
Email Studio
utomation Studio
Mobile Studio
Salesforce Service Cloud
Case management
Job Details
Job Description:
Role: Salesforce Business Analyst
Locations: Atlanta, GA (Hybrid Onsite)
Duration: 12+ Months Contract
F2F Interview Highly Preferred
Note: Candidate needs to be in the office 3-4 Days every week. Local or candidates from adjacent states only.
Required Skills:
- Total 10 Years experience with at least 5 Years experience as Salesforce Business Analyst
- Lead workshops and interviews to capture business requirements across customer service teams
- Document current state processes and define future state workflows aligned with Salesforce capabilities
- Support implementation and configuration of Marketing Cloud including Email Studio Journey Builder Automation Studio and Mobile Studio
- Design customer journeys and advise on data models to support personalized communications and automation
- Translate business needs into functional specifications and user stories
- Collaborate with architects and developers to ensure accurate solution delivery
- Define reporting requirements and KPIs for customer service and marketing operations
- Support data migration planning and validation ensuring alignment with business expectations
- Conduct user training and develop adoption strategies for Service Cloud and Marketing Cloud
- Act as a liaison between business users and technical teams during UAT and go live
Additional Skills:
- Strong experience with Salesforce Service Cloud and case management processes
- Salesforce Marketing Cloud Email Studio Journey Builder Automation Studio
- Proven ability to design and optimize customer journeys and marketing automation workflows
- Experience with data modeling reporting and marketing KPIs
- Working knowledge of AMP Script SQL HTMLCSS and API integrations
- Excellent communication skills to bridge technical and nontechnical stakeholders
- Track record of delivering Salesforce projects in fast paced environments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.