Falcon L3 Support Engineer

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Technical Support
Support Engineer
L3 Support Engineer
L3
Falcon
FICO
FICO Falcon
Incident Management

Job Details

Trident Consulting, one of the fastest-growing IT staffing and services firms in the nation. We are currently seeking a "Falcon L3 Support Engineer" for one of our industry leading clients.

Please find additional details about the role below:

Role: Falcon L3 Support Engineer

Location: Houston, TX (Hybrid)

Duration: Contract

**Pre-screen questions required:**

  1. What type of transactions did they handle through FICO Falcon?
  2. Example of some typical rules which were configured on FICO Falcon

Must Have's:

  • Falcon Development is important (look for this; secondary is support experience)
  • FICO Falcon Support experience
  • Falcon rule configuration
  • Incident Management experience.

Qualifications:

  • Proven experience in L3 technical support or a similar role.
  • Strong understanding of incident management and service request processes.
  • Proficiency in configuring and troubleshooting Falcon configurations/rules.
  • Experience with configuration management and troubleshooting complex systems.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and in a team-oriented environment.
  • Willingness to work flexible hours including weekends.
  • Join our team and contribute to delivering exceptional support and continuous improvement for the Falcon product.

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: .

Some of our recent awards include:

  • Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
  • Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
  • Received the TechServe Excellence award.
  • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
  • Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
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