Field Service Engineer

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today!

The Field Service Engineer will be responsible for providing extensive service to most commonly encountered products and problems without assistance. An intermediate-level position requiring broad technical knowledge with the regular application of advanced engineering principles, practices and techniques.

Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC's and related system peripheral equipment.

Primary responsibilities will include:

• Provide maintenance and troubleshooting service for CNCs, servo, spindle drive and motor products on most encountered products and problems without assistance.
• Must repair some controls not previously trained on, and effectively repair all products trained on.
• Investigate customer complaints and perform analysis to determine the cause of the problem.
• Act as a liaison with the customer and provide customer support so that FANUC products are used at an optimal level.
• Determine which replacement parts will be needed for service calls and ensure that they are available.
• Report quality problems encountered to the appropriate manager and share information as an active team member.
• Maintain all company-provided equipment, including tools and company car.
• Control inventory as assigned.
• Collaborate with cross-functional teams to support the design, development, and implementation of technical solutions, ensuring alignment with project goals and industry standards.
• Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.
• Must be available to travel as customer demands require and do so within company provided directions and guidelines.
• Improve level of knowledge through active participation in self-study, on-the-job training and company training.
• Able to travel by airplane to customer locations or for training purposes/ meetings as needed.

Ideal candidate will have the following experience and education:

• Minimum of an Associates Technology or Mechatronics degree, or equivalent experience in a related field.
• Bachelor's degree in a technical field preferred.
• Minimum of 2 years in a technical customer focused/field service position.
• Two-year electronic/electrical degree or four-year engineering degree, or equivalent training.
• Proven technical ability and sustained overall performance of job duties with FANUC America, to the Service Engineer level core competencies.
• Understanding of machine tools and their relationship to FANUC products
• Advanced engineering principles, practices, and techniques
• Ability to make assessments, adaptations, modifications, and repairs
• Ability to learn and retain new ideas in technology and methodology quickly and completely.
• Troubleshooting
• Use of diagnostic tools
• Decision-making ability to determine appropriate course of action
• Good oral communication skills
• Flexibility
• Must have or be able to obtain a valid driver's license.
• Must be able to drive throughout the organizations service area for business as required.
• Must be able to transport equipment and parts (weighing up to 75 pounds) to customer locations.

FANUC American is seeking a qualified applicant for a Field Service Engineer role. The pay range for this position is $62,733 - $101,670 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.

Sponsorship will not be considered for this position.

Equal Opportunity Employer, including disabled and veterans.