Field Service Technician I

Description

We are looking for a dedicated Field Service Technician I to join our team in Sterling Heights, Michigan. In this role, you will be responsible for providing technical support, including the installation, maintenance, and repair of complex equipment and systems. This is a long-term contract position offering an opportunity to work closely with customers and ensure the proper functioning of vital systems.

Responsibilities:

Install, test, and troubleshoot equipment on-site to ensure optimal performance.

Diagnose and resolve equipment malfunctions by implementing corrective actions.

Maintain accurate records of daily activities, including logs and reports of work performed.

Collaborate with customers to address technical issues and provide exceptional support.

Follow established procedures and policies to complete routine assignments effectively.

Conduct training sessions for customers on equipment use and maintenance.

Serve as a liaison between customers and technical teams to ensure seamless communication.

Ensure compliance with HIPAA regulations and other relevant policies during service activities.

Assist in the implementation of quality assurance measures to maintain system reliability.

Provide support for international travel assignments as required.

Requirements

Work Schedule:

• Initial training: Day shift
• After training: Second shift (Mon-Fri, 4:30 PM - 1:00 AM)
• Overtime: Likely, no restrictions

Key Responsibilities

• Configure, operate, and maintain handheld and desktop systems, servers, and wireless networks.
• Verify all systems are operational and maintain continuity between shifts.
• Support equipment and systems for vehicle testing.
• Collaborate with engineering teams to resolve system operation issues.
• Document findings and communicate with management and engineering groups.
• Maintain an organized and clean work environment.

Required Skills

• Knowledge and expertise in Windows operating systems management (Linux familiarity is a plus).
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience in vehicle diagnostics, fault codes, and electrical/electronic systems is highly desirable.
• Strong oral and written communication skills.
• Ability to work independently and as part of a team in a busy environment.

Preferred Qualifications

• Bachelor's degree in Electronic Engineering, Computer Science, or Information Technology.
• Familiarity with structured problem analysis and troubleshooting.

Work Environment

• Office and maintenance shop located inside a vehicle factory near the assembly line.
• Access to computer, desk, and workbench.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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