Field Service Technician II

Job Title- Field Service Technician II
Location- Atlanta GA 30253/Columbus, GA, 31820 Duration- 3 months (Temp to hire)
Shift- M-F Some weekends - OT is needed only and yes afterhours.
Notes:

• What will the primary day-to-day responsibilities entail for this person? maintain good customer focus meeting deadlines and service level agreements (SLA s), Technician will travel to each client s location, Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer
• What are the TOP 2 required skills that candidates must have? Strong hardware break-fix experience. Large Format printer experience. LaserJet break fix experience. Strong PC break-fix experience
• PREFERRED: CompTIA A+, OEM Printer Warranty Certifications, OEM Laptop/Desktop Warranty Certifications, Server experience would be a bonus
• What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F Some weekends, OT is needed only and yes afterhours.
• There is an on call rotation every 2 weeks after 60 days, we do work on Saturday when on call but have a day off during the week.
• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends.
• Will there be OC (on call)? YES
• Will there be shift differentials? NO
• How many overall years of experience should this person have? 3+
• If contract to hire what is the conversion rate? $21 hr
• How many miles per day will the contractor be driving? Depends on where the calls are located each day
• What radius range should candidates be located from the job location? 30 miles
• What is the exact work location or city, state, or zip? ATLANTA GA, and surrounding area

Job Description:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• May require an associate's degree or its equivalent and entry level - 3 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.