Overview
On Site
Compensation information provided in the description
Full Time
Skills
Scheduling
Logistics
Repair
Remote Support
Routing
Issue Tracking
Active Directory
PMO
Technical Support
Help Desk
Service Desk
Hardware Support
Software Support
Reporting
Field Service
Microsoft Windows
Microsoft Office
Computer Science
ServiceNow
IT Service Management
Remote Access
Customer Service
Communication
Job Details
*** THIS IS A HYBRID ROLE BASED OUT OF MALTA, NY. ALL APPLICANTS MUST BE COMFORTABLE WORKING AT LEAST 3 DAYS ON SITE IN UPSTATE NY ***
Description
As the Dispatch Field Services Coordinator, you will be responsible for coordinating, monitoring, and improving field service activities. This includes but is not limited to scheduling deployment of field technicians, providing support and guidance to service personnel, and documenting project logistics that may include installation, repair, or replacement of equipment. This role may also include remote troubleshooting of a customer device, as well as remote access for service validation. All activities will be performed against the contracted requirements and will include routing project reporting around these activities.
Duties and Responsibilities
Support multiple end users by answering incoming tickets and requests via phone, email, or directly through ITSM ticketing system.
Provide direction to and monitor field resources to achieve customer service level requirements (SLRs) - Field Services Coordinator is responsible to Delivery Manager for using provided resources to meet SLRs.
Clearly and accurately document user cases within ITSM ticketing system.
Prep technician and customer for deskside visit.
Provide service validation (through remote tools) at the end of an incident and before an incident closeout (i.e., customer can access Active Directory, applications, and files)
Collect and validate appropriate deliverables upon incident completion for delivery to Service Desk/project office/customer.
Be available for all escalations and questions as dedicated technical support resource.
Excellent customer service and communication skills.
Top Skills:
Help Desk / Service Desk experience
Hardware support
Software support
Reporting
Dispatch and team operations
This individual needs to have strong professional communication skills and be able to communicate with a wide range of internal and external end users
Additional Skills & Qualifications
Mandatory:
2+ years' experience with field services support.
2+ years' experience in a customer service position.
Familiarity with common applications such as Windows and Microsoft Office.
Education: AAS degree in computer science is preferred and/or equivalent combination of education and experience!
Preferred Qualifications
Experience with using ticketing tools - Service-Now (ITSM) preferred.
Experience with remote trouble shooting and using remote access tools.
Excellent customer service and communication skills.
Experience Level
Expert Level
*** THIS IS A HYBRID ROLE BASED OUT OF MALTA, NY. ALL APPLICANTS MUST BE COMFORTABLE WORKING AT LEAST 3 DAYS ON SITE IN UPSTATE NY ***
Job Type & Location
This is a Permanent position based out of Malta, NY.
Pay and Benefits
The pay range for this position is $70000.00 - $80000.00/yr.
3 tiered health insurance Dental insurance Disability insurance Life insurance Flexible Spending Account (FSA) Retirement Plan - 401k company match
Workplace Type
This is a hybrid position in Malta,NY.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
As the Dispatch Field Services Coordinator, you will be responsible for coordinating, monitoring, and improving field service activities. This includes but is not limited to scheduling deployment of field technicians, providing support and guidance to service personnel, and documenting project logistics that may include installation, repair, or replacement of equipment. This role may also include remote troubleshooting of a customer device, as well as remote access for service validation. All activities will be performed against the contracted requirements and will include routing project reporting around these activities.
Duties and Responsibilities
Support multiple end users by answering incoming tickets and requests via phone, email, or directly through ITSM ticketing system.
Provide direction to and monitor field resources to achieve customer service level requirements (SLRs) - Field Services Coordinator is responsible to Delivery Manager for using provided resources to meet SLRs.
Clearly and accurately document user cases within ITSM ticketing system.
Prep technician and customer for deskside visit.
Provide service validation (through remote tools) at the end of an incident and before an incident closeout (i.e., customer can access Active Directory, applications, and files)
Collect and validate appropriate deliverables upon incident completion for delivery to Service Desk/project office/customer.
Be available for all escalations and questions as dedicated technical support resource.
Excellent customer service and communication skills.
Top Skills:
Help Desk / Service Desk experience
Hardware support
Software support
Reporting
Dispatch and team operations
This individual needs to have strong professional communication skills and be able to communicate with a wide range of internal and external end users
Additional Skills & Qualifications
Mandatory:
2+ years' experience with field services support.
2+ years' experience in a customer service position.
Familiarity with common applications such as Windows and Microsoft Office.
Education: AAS degree in computer science is preferred and/or equivalent combination of education and experience!
Preferred Qualifications
Experience with using ticketing tools - Service-Now (ITSM) preferred.
Experience with remote trouble shooting and using remote access tools.
Excellent customer service and communication skills.
Experience Level
Expert Level
*** THIS IS A HYBRID ROLE BASED OUT OF MALTA, NY. ALL APPLICANTS MUST BE COMFORTABLE WORKING AT LEAST 3 DAYS ON SITE IN UPSTATE NY ***
Job Type & Location
This is a Permanent position based out of Malta, NY.
Pay and Benefits
The pay range for this position is $70000.00 - $80000.00/yr.
3 tiered health insurance Dental insurance Disability insurance Life insurance Flexible Spending Account (FSA) Retirement Plan - 401k company match
Workplace Type
This is a hybrid position in Malta,NY.
Application Deadline
This position is anticipated to close on Jan 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.