Field Technician - Tarrytown, NY

HOT OPPORTUNITY - Field Technician 3 - Tarrytown, NY
Pay: Based on Experience
Job Details:

• Title: Field Engineer/Technician 3
• Location: Tarrytown, NY
• Position Type: Contract
• Shift: 10am to 7pm / 40 hours per week
• Driving or Non-Driving? Non-Driving

Role Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Required/Preferred Skills:

• 2-3 years of technical experience:
  • Desktop/Laptop Repair
  • Server
• Strong customer service skills preferred
• Must be able to pass drug and background screen

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system