Freelance / On-Call / On-Need IT Desktop Support Engineer | Cairo, Egypt (At least 24 Hours Prior Notice)

Overview

On Site
$1 - $5
Contract - Independent
Contract - 12 Month(s)

Skills

IT Support

Job Details

Job Title: IT/Desktop Support Engineer

Location: Cairo, Egypt (Onsite)

Contract Type: Independent Contractor

Job Model (Easy Explanation):

This is a freelance role, not a permanent or full-time job

Work is provided only when required (on-call / on-need basis)

Working hours are not fixed

You will receive at least 24 hours prior notice before onsite support is required

You will be paid only for the hours you work

Independent Contractor What It Means:

You are not an employee of the company

No employment benefits (paid leave, insurance, bonuses, etc.)

You are responsible for your own taxes and statutory obligations

Role Overview

Provide onsite IT desktop and end-user support for laptops, desktops, printers, peripherals, and mobility devices while ensuring timely resolution of incidents and service requests.

Key Responsibilities

Onsite desktop & end-user support (break-fix and service requests)

Troubleshooting Windows OS (Windows 7 & 10), hardware, and peripherals

Ticket handling, incident & request management via ServiceNow

IMAC activities, deployments, refresh, and asset/inventory updates

Hardware/software installation and image deployment (SCCM, Autopilot)

Basic AV & Microsoft Teams Rooms (MTR) support

VDI support (Citrix XenDesktop, Azure Cloud PC)

Endpoint security support (McAfee, Cortex XDR)

Mobile device support (iOS & Android)

Vendor coordination for hardware/spare replacement

SLA adherence and strong customer service

Requirements

Basic experience in IT/Desktop Support

Understanding of ITIL concepts

Good communication and client-handling skills

Ability to work independently and in a team

Work Location:

New Cairo, Egypt

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