GSOC Project Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a Global Security Operations Center (GSOC) Project Manager to oversee daily operations and provide leadership to GSOC staff. This position is responsible for ensuring that analysts and operators perform their duties effectively while adhering to established procedures, service levels, and best practices. The Operations Supervisor will act as a shift lead, serving as the first point of escalation for incidents, alarms, and operational issues, while fostering a culture of accountability, teamwork, and continuous improvement.

The GSOC Project Manager will manage day-to-day activities within the center, including monitoring workflows, coordinating incident response, and ensuring accurate reporting and documentation. This role is responsible for coaching and developing GSOC staff, delivering ongoing training, and providing constructive feedback to maintain operational readiness and high performance. The Supervisor will also coordinate with security, IT, emergency response, and other stakeholders to ensure timely communication and effective resolution of critical events. In addition, the position will assist with scheduling and staffing to ensure 24/7 coverage, contribute to refining standard operating procedures, and support the implementation of new technologies and processes that enhance GSOC capabilities.

Compensation and Benefits :

We believe in investing in our people. When you join Securitas, you'll receive:
Competitive Salary: $65,000 - $75,000 annually

Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401K with company matching

Career Growth: Continuous training and leadership development programs.
Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Responsibilities :

1. 
   Supervise daily GSOC operations, ensuring compliance with policies, procedures, and service-level agreements.
2. Monitor and coordinate activities of GSOC operators/analysts, providing real-time guidance and support.
3. Serve as the primary escalation point for incidents, alarms, and emergency events.
4. Ensure accurate logging, documentation, and reporting of incidents and operational activities.
5. Develop and deliver training, coaching, and performance feedback to GSOC staff.
6. Assist in scheduling, staffing, and shift coverage to maintain 24/7 operational readiness.
7. Coordinate with corporate security, IT, emergency response, and other stakeholders during critical incidents.
8. Contribute to the development and refinement of GSOC standard operating procedures (SOPs).
9. Prepare and present operational reports, performance metrics, and after-action reviews to leadership.
10. Support continuous improvement initiatives and recommend enhancements to systems, tools, and processes.
    

Qualifications

• Associate or Bachelor's degree in Security Management, Criminal Justice, Information Technology, or related field (or equivalent experience).
• 3-5 years of experience in a security operation or GSOC environment, with at least 1 year in a supervisory or lead role.
• Strong knowledge of GSOC functions, including monitoring, incident response, escalation protocols, and crisis management.
• Familiarity with security technologies (CCTV, access control, alarms, incident management systems, threat intelligence platforms).
• Excellent written and verbal communication skills.
• Proven ability to lead teams in a high-stress, fast-paced environment.
• Strong analytical, decision-making, and problem-solving skills.
• Flexibility to work shifts, including nights, weekends, and holidays, as part of a 24/7 operation.
  

Key Competencies

1. 
   Leadership and team motivation
2. Operational awareness and attention to detail
3. Crisis management and decision-making
4. Strong interpersonal and communication skills
5. Adaptability and accountability
   

Ready to Make an Impact?
At Securitas, we don't just support your career growth-we celebrate it. If you're ready to bring your expertise to a team that values innovation, collaboration, and results, we want to hear from you. Apply today and take the next step in your career.

Company Website:

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.



Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.