Overview
On Site
$Based on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
GTS
IT Consulting
Agile
Real-time
SAP BASIS
Adobe AIR
Technical Support
Roadmaps
Brand
Management
SLA
Digital Asset Management
Editing
Workflow
Business Process
User Experience
Documentation
Training
Instructional Design
Job Details
Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly
to match skill supply and demand on a real-time basis.
to match skill supply and demand on a real-time basis.
Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business.
TITLE:Business Analyst
LOCATION:Onsite - California
Job Description:
Own user-support, maintain documentation (process & training), air traffic control:
User Support: Be the point of contact to triage questions from Brand Admins
o Answer directly if it's a question about basic functionality (via knowledge from Vendor training resources or from being a user in the system)
o Answer directly about general product roadmap questions
o Configure OOTB features for brand admins once alignment is reached
o Open tickets for the product team/brand admins as needed
o Be able to discern technical questions and know whether to raise to Engineers or Vendor
o Direct product questions to Product Manager
Own Link Tickets: Track progress on open tickets and SLA
Support Business Process Documentation: Create current state process maps for features we want to build in the DAM (e.g. document Select and Edit workflow processes for all brands and current pain points)
o As the expert on business processes, should be able to help Product Manager identify areas to go after to improve user experience
o Document future-state processes as-needed and help calculate time savings/value add as a result of implementing new features (to be reported out to governance)
Training & Documentation:
o Create and maintain training materials, including quick reference guides (use Vendor training documentation as needed)
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