We are hiring for Genesys Cloud Tier III engineer position. If you are interested please apply with your recent resume.
Genesys Cloud Tier III engineer
1 year+ contract
Location: Remote
The consultant should possess extensive Genesys Cloud and Contact Center consulting experience and be able to deliver the technical delivery. The consultant will work closely with customers and partners during all stages of the project lifecycle. The consultant will provide platform configuration guidance and best practices to customers as well as lead efforts to pro-actively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers. The consultant will also be tasked with presenting complex Genesys technical demonstrations to various levels of staff in a diverse range of customer organizations. The correct resource will also be able to identify project risks and mitigation plans.
Required Skills
5+ plus years of experience designing, implementing, and/or administrating enterprise solutions/systems that leverage the call center technologies;
Technical depth in Genesys Cloud is a must
Experience consulting and providing technical solutions with customers on top technology trends such as optimization, acceleration, connectivity, business model changes and customer experience.
Experience with IP Telephony and IP Telephone Technologies
Hands on experience in designing and programming complex applications leveraging APIs, JSON and/or JavaScript
Experience with current technology implementation patterns including service-oriented and cloud.
Hands on scripting experience (JavaScript, Python, Ruby, etc.)
Warm Regards,
Zahid H Ansary
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