Overview
On Site
$50 - $55
Contract - W2
Contract - 12 Month(s)
Skills
5+ Years of experience in designing and developing on Genesys Cloud CX Components and Genesys Architect Call Flows
5+ Years of experience in Genesys Cloud CX administration configuration and implementation.
Experience in creating Workspace dashboard for monitoring Queue Activity
Agent performance
and Interactions.
Experience in building / integrating AI BOTs to Routing framework.
Experience in installing and configuring APIs through Genesys AppFoundry.
Job Details
Genesys Cloud IVR Developer
Location: Pennington, NJ; Plano, TX; Charlotte, NC
Duration: 9-12 months
Implementing Client: Infosys
JD:
5+ Years of experience in designing and developing on Genesys Cloud CX Components and Genesys Architect Call Flows
5+ Years of experience in Genesys Cloud CX administration configuration and implementation.
Should have developed Architect Call flow from scratch for Routing / Agent & Queue selection Logics, hand-on experience in Cloud API s / On-Prem API s integration.
Strong experience in developing Java Scripts/Node.js, REST and SOAP APIs and Genesys Cloud API s.
Experience in creating Workspace dashboard for monitoring Queue Activity, Agent performance, and Interactions.
Experience in building / integrating AI BOT s to Routing framework.
Experience in installing and configuring APIs through Genesys AppFoundry.
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