Overview
On Site
USD 160,000.00 - 180,000.00 per year
Full Time
Skills
Service desk
Technical Support
Customer satisfaction
Leadership
Data
Management
EMEA
IT service management
Transformation
Job Details
Piper Enterprise Solutions is currently looking for a Global Director of IT Service Desk to be a part of a leading data infrastructure company centered on creating digital trust. The Global Director will be responsible for managing a team of 25-50 people worldwide to provide IT solutions. This position is a Hybrid permanent role in Dallas, TX. The ideal candidate has 10+ years of leadership experience, specializing in global service desk experience in EMEA and/or APAC regions.
Responsibilities of Global Director include:
Supporting overall global IT service desk
Manage a team of 25-50 people across the globe, providing global/local IT support
Strengthen team structure, build internal capabilities in house, and implement/improve supporting processes to align with broader IT department
Ensures 24/7 coverage for incidents and drives high customer satisfaction
Qualification of Global Director include:
Global Service desk experience (EMEA and APAC)
10+ years of leadership experience
ITSM Transformation experience
Willing to work off hours due to time zone difference (likely 2 days a week)
Compensation for Global Director include:
Annual Salary Expectations: $160,000 - $180,000 *depending on experience*
25% targeted annual bonus
RSUs
Responsibilities of Global Director include:
Supporting overall global IT service desk
Manage a team of 25-50 people across the globe, providing global/local IT support
Strengthen team structure, build internal capabilities in house, and implement/improve supporting processes to align with broader IT department
Ensures 24/7 coverage for incidents and drives high customer satisfaction
Qualification of Global Director include:
Global Service desk experience (EMEA and APAC)
10+ years of leadership experience
ITSM Transformation experience
Willing to work off hours due to time zone difference (likely 2 days a week)
Compensation for Global Director include:
Annual Salary Expectations: $160,000 - $180,000 *depending on experience*
25% targeted annual bonus
RSUs