Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Cisco UCCE
Cloud Computing
Customer Experience
Google Cloud
SIP
Scripting
Reporting
Management
Job Details
Hello,
The following requirement is open with our client:
Title : Google CCAI Design and Implementation Engineer
Type of Hire : C2C
Location : Long Island, NY (Onsite)
Duration : 9+ Months
Rate :
Visa Status :
In-Person Interview : NO
Relevant Experience: 9+
Detailed Job Description
- Design and build virtual agents using Dialogflow CX/ES for voice and digital channels.
- Define NLU models, intents, entities, and conversation flows.
- Develop webhook services using Google Cloud Functions or external services.
- Integrate CCAI with platforms like Cisco UCCE/PCCE.
- Use Google CCAI Platform or connectors to enable call handoff and escalation.
- Configure, deploy, and maintain Clients in enterprise contact center environments.
- Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies.
- Ensure secure and optimized voice traffic flow between CCAI platforms.
- Collaborate on Client dial plan design, translation rules, and SIP signalling analysis.
- Perform E2E call flow validation across CCAI, Client, and contact center platforms.
- Use tools like Wireshark, Client logs, and Dialogflow test suites.
- Leverage CCAI Insights for tuning bot performance and reporting.
Must Have Skills
- Google CCAI & Dialog flow (CX/ES)
- Integration & Cloud Development
- SIP & Voice Routing
Certification: Nice to have
Mohith DOT pothamsetti@asciigroup DOT com
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.