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Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service
Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads.
Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required ethically and professionally.
Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.
Communicates with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customer informed on the service provided, outstanding issues and recommends system enhancements, upgrades, and replacement. Promotes the sale of add-on work.
Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all control's technicians in the branch. Provides safety awareness while working onsite with Johnson Controls subcontractors.
Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required.
Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains the technical workforce on non-complex, non-critical equipment.
Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
Other duties related to the installing, commissioning and servicing of building controls and facilities management systems and energy management systems, as assigned.
Assists in the design and configuration of building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, and bill of material, network layouts and electrical schematics as required.
Assists in developing and testing software programs necessary to operate the system per the project requirements' intent.
Compiles and/or completes project as built and close-out documentation.
Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
Selects, orders, and tracks the delivery of materials for assigned projects. Coordinates factory-mounting processes to meet factory and project schedule.
Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
May provide field change information to the project team for the creation of as-built drawings and software.
Keeps management and JCI contractor or customer informed of job progress and issues.
Assists in performing site-specific training for owner / operator on the total building control system.
Participates in release meeting with project field team.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
Be a dedicated member of a North America Branch team willing to learn and be responsible for system trouble shooting, repair and aftermarket services for this fast-growing business.
Minimum of Four (4) years Commercial Controls troubleshooting experience in the HVAC industry. This includes buildings, chiller plants and systems.
Vocational School program graduate or an associate's degree in a technical field, or two years experience in servicing electronic and or mechanical systems.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills to represent Johnson Controls on customer sites.
Possesses the ability to explain technical information to technical and non-technical people.
Demonstrate effective writing skills as well as understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.
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