Head of SAP Platform

Job Summary

Develop technology strategies and roadmaps, mapping to business needs. Accountable for delivering business outcomes - strategic, operational and BAU. Lead initiatives that cross business and organizational boundaries, building effective cross-functional teams. Responsible for health of multiple work cells and agile/waterfall teams(s). Ensure portfolio cost/capability effectiveness and provide transparency to business partners. Actively participate in industry and bring insights into MM.

Key Responsibilities

• Team Leadership: Lead, mentor, and develop a diverse team of SAP Basis administrators and SAP Security/Authorization specialists (onshore and offshore).
• Platform Management: Oversee administration, maintenance, upgrades, and optimization of SAP systems (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, etc.).
• Security & Compliance: Ensure robust SAP security and authorization processes, including role design, provisioning, audit, and compliance across the SAP landscape.
• Change & Release Management: Manage change and release processes (Rev-Trac, HANA Cockpit, Solution Manager), ensuring minimal disruption and maximum reliability.
• Disaster Recovery & High Availability: Oversee DR/HA planning and execution for SAP platforms, including on-premises and cloud (AWS, RHEL, SLES) environments.
• Incident Management: Serve as the primary escalation point for critical incidents, coordinating on-call support and cross-functional resolution.
• Collaboration: Partner with infrastructure, application, and business teams to deliver projects, resolve issues, and drive innovation.
• Continuous Improvement: Champion automation, vulnerability management, and process optimization initiatives.
• Documentation & Best Practices: Maintain comprehensive documentation, enforce best practices, and ensure compliance with audit and regulatory requirements.
  
  • Platform Assessment & Roadmap: Conduct a thorough assessment of the current SAP platform, including all Basis and Security/Authorization components.
  • Develop a future state architecture that aligns with MassMutual's business and technology strategy.
  • Create and maintain a strategic roadmap for the decommissioning and replacement of end-of-life tools and utilities, ensuring smooth transitions and minimal business disruption.
  • Strategic SAP Initiatives: Lead and support the implementation of SAP S/4HANA, SAP Profitability and Performance Management (PaPM), and SAP Datasphere.
  • Evaluate and recommend strategies for the adoption and future direction of the SAP RISE platform, ensuring MassMutual remains at the forefront of SAP innovation.

Required Skills & Experience

Technical Skills

• Deep expertise in SAP Basis administration (ECC, S/4HANA, BW, HANA, PI/XI, Solution Manager, cloud integrations).
• Strong background in SAP security and authorizations (role design, provisioning, audit, compliance).
• Experience with database administration (DB2 UDB, SAP Sybase IQ, HANA).
• Familiarity with change management and release tools (Rev-Trac, HANA Cockpit, Solution Manager).
• Knowledge of high availability/disaster recovery (HA/DR), Pacemaker Clusters, and hybrid cloud environments.
• Understanding of SAP infrastructure, upgrades, migrations, and performance tuning.
• Experience with audit, vulnerability management, and compliance processes.
• Demonstrated experience in platform assessment, architecture design, and technology roadmapping.
• Experience with SAP S/4HANA, PaPM, DataSphere, and/or SAP RISE is highly desirable.

Leadership & Soft Skills

• Proven experience managing and developing technical teams, including remote/offshore resources.
• Strong project management, prioritization, and organizational skills.
• Excellent communication and stakeholder management abilities.
• Ability to drive process improvement and foster a culture of accountability and collaboration.
• Experience working in a regulated, audit-driven environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 10+ years of experience in implementation and leading SAP Platform and Security/Authorization teams.
• Experience in the financial services or insurance industry.

Preferred Certifications

• SAP certifications (Basis, Security, HANA, S/4HANA, PaPM, Datasphere, etc.).

About the Teams You'll Lead

• SAP Basis Team: Senior administrators and specialists with expertise in SAP Basis, HANA, AWS, RHEL, SLES, DB2, change management, disaster recovery, and infrastructure support.
• SAP Authorization/Security Team: Experts in SAP authorizations, audit, provisioning, S/4, HANA, ECC, BW, and 24x7 support.
• Teams are distributed across the US, Romania, and India, including both employees and contractors.

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