Overview
Hybrid
Up to $20
Contract - W2
Contract - 04 Month(s)
No Travel Required
Skills
Active Directory
AutoCAD Architecture
Communication
Help Desk
IT Operations
Information Systems
Insurance
Mainframe
Microsoft
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Windows
Microsoft Windows Server
Policies and Procedures
ROOT
Reporting
Training
Job Details
Job Title: Help Desk Analyst- New Job ID: 25-11276 Location: Trenton, NJ(Hybrid) Duration: 04 Months On Contract
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. (1 day REMOTE: Tuesday, Wednesday or Thursday).
Selected applicants will be required to work 8:30 to 4:30 Tuesday to Friday and Saturday 7-3
Note: 35 hour workweek.
Excellent Communication is Needed.
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. (1 day REMOTE: Tuesday, Wednesday or Thursday).
Selected applicants will be required to work 8:30 to 4:30 Tuesday to Friday and Saturday 7-3
Note: 35 hour workweek.
Excellent Communication is Needed.
- All training will be conducted on premises at 25 Market St. Trenton, NJ.
- 2-year college degree or equivalent technical study - preferred
- Training on the Client procedures and system will be provided.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on Client mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for Client business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
Skill Matrix:
Compensation:
The hourly rate for this position is $20.00 per hour.
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
| Skill | Required / Desired | Amount | of Experience |
| Data entry | Required | 3 | Years |
| Experience using email (Outlook) | Required | 2 | Years |
| Experience working in a position requiring calm demeanor when dealing with upset users | Required | 2 | Years |
| Experience with MS Excel | Highly desired | 1 | Years |
| Experience with MS Word | Highly desired | 1 | Years |
| Experience with MS Visio | Highly desired | 1 | Years |
Compensation:
The hourly rate for this position is $20.00 per hour.
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.