Help Desk Analyst/Customer Support

  • Harrisburg, PA
  • Posted 7 days ago | Updated 7 days ago

Overview

Hybrid
$15 - $19
Contract - Independent
Contract - 10 Month(s)
No Travel Required

Skills

Create ServiceNow incidents for all phone and email requests

Job Details

They can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.

The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.

The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Prexel LLC