Overview
On Site
USD 23.75 - 27.50 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Attention To Detail
Laptop
Printers
Management
Help Desk
Issue Resolution
Computer Hardware
Operating Systems
Network
Collaboration
Remote Support
Technical Support
Microsoft Windows
Microsoft Office
Active Directory
Problem Solving
Conflict Resolution
Effective Communication
CompTIA
Network+
Microsoft
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.
Responsibilities:
Deliver technical support for desktops, laptops, printers, and other peripheral devices.
Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.
Install, configure, and maintain software and hardware systems to meet user needs.
Provide support for Microsoft Office 365, Windows operating systems, and educational software.
Document issues and resolutions accurately using ticketing systems.
Address network connectivity problems and perform basic troubleshooting.
Set up and maintain classroom technology, including projectors, smart boards, and student devices.
Collaborate with IT staff to implement system upgrades and deployments.
Offer both on-site and remote technical support across multiple school locations.
Requirements
High school diploma or equivalent required; Associate's degree in IT or a related field preferred.
Minimum of 1-2 years of experience in desktop or technical support roles.
Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
Strong problem-solving abilities and effective communication skills.
Capability to lift up to 40 lbs and travel between district locations.
Prior experience in an educational environment is advantageous.
Preferred certifications include CompTIA A+, Network+, or Microsoft credentials.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Help Desk Analyst I to join our team in Allentown, Pennsylvania, on a long-term contract basis. In this role, you will provide essential technical support to ensure smooth operations of IT systems for staff and students across the district. This position requires a proactive and detail-oriented individual with strong troubleshooting skills and a customer-focused mindset.
Responsibilities:
Deliver technical support for desktops, laptops, printers, and other peripheral devices.
Manage and resolve help desk tickets promptly, ensuring efficient issue resolution.
Install, configure, and maintain software and hardware systems to meet user needs.
Provide support for Microsoft Office 365, Windows operating systems, and educational software.
Document issues and resolutions accurately using ticketing systems.
Address network connectivity problems and perform basic troubleshooting.
Set up and maintain classroom technology, including projectors, smart boards, and student devices.
Collaborate with IT staff to implement system upgrades and deployments.
Offer both on-site and remote technical support across multiple school locations.
Requirements
High school diploma or equivalent required; Associate's degree in IT or a related field preferred.
Minimum of 1-2 years of experience in desktop or technical support roles.
Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
Strong problem-solving abilities and effective communication skills.
Capability to lift up to 40 lbs and travel between district locations.
Prior experience in an educational environment is advantageous.
Preferred certifications include CompTIA A+, Network+, or Microsoft credentials.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.