Overview
On Site
USD 21.85 - 25.30 per hour
Contract - W2
Contract - Independent
Skills
Help Desk
Management
MSP
Network
ServiceNow
Customer Engagement
Service Level
SLA
Problem Management
Change Management
Knowledge Management
Incident Management
Recovery
Performance Monitoring
Reporting
Attention To Detail
Typing
Technical Support
Customer Service
Microsoft Windows 7
Microsoft Windows 8
Microsoft Windows
Computer Hardware
Microsoft Operating Systems
Microsoft Windows Server
Computer Networking
Microsoft Exchange
Microsoft Office
Active Directory
ITIL
Server Hardware
English
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at .
Position Responsibilities:
Take initial telephone inquiries and troubleshoot hardware, software, or network problems
Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
Document all customer interaction with high attention to detail and accuracy
Update all tickets according to Service Level Agreements (SLA)
Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management
Recognize and escalate more difficult problems
Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.
Maintain professional, quality interactions with customers at all times
Work as an effective team member with the team, partners and internal staff
Other duties as assigned
What You Bring:
Experience in a technical support or customer service role preferred
Bachelor's degree, technical degree or certifications preferred
Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies
Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware
Energetic, self-starting mentality with value placed on integrity
Ability to work as an effective team member with the team, partners and internal staff
Strong English communication skills, both written and verbal
Ability and desire to learn new technologies as mutually defined
Ability to prioritize multiple tasks, anticipate situations, and take quick action
Typing speed of 40 words per minute or faster
Physical Demands:
This position requires sitting at a computer for extended periods of time and some light lifting as needed
Work Environment:
While performing the duties of this position, the employee will be required to work in a standard office setting
Requirements
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at .
Position Responsibilities:
Take initial telephone inquiries and troubleshoot hardware, software, or network problems
Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly
Document all customer interaction with high attention to detail and accuracy
Update all tickets according to Service Level Agreements (SLA)
Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management
Recognize and escalate more difficult problems
Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.
Maintain professional, quality interactions with customers at all times
Work as an effective team member with the team, partners and internal staff
Other duties as assigned
What You Bring:
Experience in a technical support or customer service role preferred
Bachelor's degree, technical degree or certifications preferred
Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies
Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware
Energetic, self-starting mentality with value placed on integrity
Ability to work as an effective team member with the team, partners and internal staff
Strong English communication skills, both written and verbal
Ability and desire to learn new technologies as mutually defined
Ability to prioritize multiple tasks, anticipate situations, and take quick action
Typing speed of 40 words per minute or faster
Physical Demands:
This position requires sitting at a computer for extended periods of time and some light lifting as needed
Work Environment:
While performing the duties of this position, the employee will be required to work in a standard office setting
Requirements
Requirements
- Experience in a technical support or customer service role preferred
- Bachelor's degree, technical degree or certifications preferred
- Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies
- Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware
- Possess an energetic, self-starting mentality with value placed on integrity
- Ability to work as an effective team member with the Crossfuze team, partners and internal staff
- Strong English communication skills, both written and verbal
- Ability and desire to learn new technologies as mutually defined
- Ability to prioritize multiple tasks, anticipate situations, and take quick action
- Ability to type at a speed of 40 words per minute or faster
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.