Overview
On Site
USD 27.71 - 32.09 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Network
Active Directory
Account Management
Computer Hardware
Management
Service Desk
Microsoft Windows
Conflict Resolution
Problem Solving
Attention To Detail
Help Desk
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in New York, New York. In this role, you will provide comprehensive IT support to ensure smooth operations across multiple floors and a remote location. This position is fully onsite and requires a proactive problem-solver who can manage a variety of technical issues efficiently.
Responsibilities:
Provide mid-level to senior help desk support for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems, including resetting passwords and configuring systems.
Deliver IT support services across 10 floors and an additional remote location.
Manage service desk tickets promptly and ensure all issues are documented and resolved.
Maintain and update systems, ensuring they remain operational and secure.
Perform basic troubleshooting tasks for both Mac and PC desktop workstations.
Assist with Active Directory management, including user account setup and modifications.
Support the team with Microsoft Windows 10 system configurations and updates.
Identify recurring technical issues and suggest improvements to prevent future occurrences.
Requirements
Proficiency in Active Directory, including account management.
Strong knowledge of Microsoft Windows 10 systems.
Hands-on experience with basic troubleshooting for hardware and software.
Familiarity with Mac and PC desktop workstation support.
Ability to manage service desk tickets and prioritize tasks effectively.
Solid understanding of Microsoft Windows and related IT tools.
Excellent problem-solving skills and attention to detail.
Prior experience in a help desk or technical support role at a mid-to-senior level.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in New York, New York. In this role, you will provide comprehensive IT support to ensure smooth operations across multiple floors and a remote location. This position is fully onsite and requires a proactive problem-solver who can manage a variety of technical issues efficiently.
Responsibilities:
Provide mid-level to senior help desk support for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems, including resetting passwords and configuring systems.
Deliver IT support services across 10 floors and an additional remote location.
Manage service desk tickets promptly and ensure all issues are documented and resolved.
Maintain and update systems, ensuring they remain operational and secure.
Perform basic troubleshooting tasks for both Mac and PC desktop workstations.
Assist with Active Directory management, including user account setup and modifications.
Support the team with Microsoft Windows 10 system configurations and updates.
Identify recurring technical issues and suggest improvements to prevent future occurrences.
Requirements
Proficiency in Active Directory, including account management.
Strong knowledge of Microsoft Windows 10 systems.
Hands-on experience with basic troubleshooting for hardware and software.
Familiarity with Mac and PC desktop workstation support.
Ability to manage service desk tickets and prioritize tasks effectively.
Solid understanding of Microsoft Windows and related IT tools.
Excellent problem-solving skills and attention to detail.
Prior experience in a help desk or technical support role at a mid-to-senior level.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.