Overview
On Site
USD 28.00 - 30.00 per hour
Contract - W2
Contract - Independent
Skills
Epicor
Issue Tracking
Training
Collaboration
Customer Service
Management
Call Center
Technical Support
Help Desk
Microsoft Windows
Virtual Desktop
Citrix
Computer Hardware
Thin Client
HP Printer
Conflict Resolution
Problem Solving
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract opportunity where you will provide technical support and troubleshooting assistance for a variety of IT systems and tools. In this role, you will work in a secure environment, ensuring the seamless operation of virtual desktops and other essential technologies.
Responsibilities:
Provide technical support for virtual desktop environments, including Citrix-based systems and related applications.
Troubleshoot and resolve issues with Wyse thin clients, HP printers, and Fujitsu 7160 scanners.
Manage and respond to IT service tickets using the Epicor ticketing system, with training provided if necessary.
Maintain adherence to safety protocols, including wearing masks and gloves, and sanitizing workspaces as required.
Deliver support for Microsoft Windows 10 PCs and workstations, ensuring optimal performance.
Assist with the setup and maintenance of court-specific applications, with training provided to enhance efficiency.
Collaborate with team members to address IT-related concerns and improve overall system functionality.
Provide excellent customer service to end users, ensuring timely and effective resolution of technical issues.
Monitor and manage IT call center operations during regular business hours, Monday through Friday, excluding holidays.
Requirements
Minimum of 3 years of experience in IT support or help desk roles.
Proficiency in supporting Microsoft Windows 10 PCs and workstations.
Familiarity with virtual desktop environments, particularly Citrix-based systems, is preferred.
Experience with IT hardware, including Wyse thin clients, HP printers, and Fujitsu scanners, is a plus.
Strong troubleshooting and problem-solving skills to address technical issues effectively.
Ability to quickly learn and adapt to new software, including court-specific applications.
Excellent communication skills to provide clear and precise support to end users.
Commitment to adhering to workplace safety protocols and procedures.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst II to join our team in Sacramento, California. This is a long-term contract opportunity where you will provide technical support and troubleshooting assistance for a variety of IT systems and tools. In this role, you will work in a secure environment, ensuring the seamless operation of virtual desktops and other essential technologies.
Responsibilities:
Provide technical support for virtual desktop environments, including Citrix-based systems and related applications.
Troubleshoot and resolve issues with Wyse thin clients, HP printers, and Fujitsu 7160 scanners.
Manage and respond to IT service tickets using the Epicor ticketing system, with training provided if necessary.
Maintain adherence to safety protocols, including wearing masks and gloves, and sanitizing workspaces as required.
Deliver support for Microsoft Windows 10 PCs and workstations, ensuring optimal performance.
Assist with the setup and maintenance of court-specific applications, with training provided to enhance efficiency.
Collaborate with team members to address IT-related concerns and improve overall system functionality.
Provide excellent customer service to end users, ensuring timely and effective resolution of technical issues.
Monitor and manage IT call center operations during regular business hours, Monday through Friday, excluding holidays.
Requirements
Minimum of 3 years of experience in IT support or help desk roles.
Proficiency in supporting Microsoft Windows 10 PCs and workstations.
Familiarity with virtual desktop environments, particularly Citrix-based systems, is preferred.
Experience with IT hardware, including Wyse thin clients, HP printers, and Fujitsu scanners, is a plus.
Strong troubleshooting and problem-solving skills to address technical issues effectively.
Ability to quickly learn and adapt to new software, including court-specific applications.
Excellent communication skills to provide clear and precise support to end users.
Commitment to adhering to workplace safety protocols and procedures.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.