Overview
On Site
USD 23.75 - 27.50 per hour
Contract - W2
Contract - Independent
Skills
Help Desk
Tier 1
Technical Support
FOCUS
Collaboration
IT Management
Service Delivery
Customer Service
Active Directory
Identity Management
Operating Systems
Microsoft Windows
Service Desk
ServiceNow
OS X
Management
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.
Responsibilities:
Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.
Manage and resolve service desk tickets efficiently using ServiceNow.
Utilize Jamf to oversee and support macOS endpoints effectively.
Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.
Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.
Uphold exceptional standards of customer service, ensuring timely responses to technical issues.
Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.
Document recurring technical problems and propose solutions to enhance system efficiency.
Requirements
Proficiency in Active Directory for user management and troubleshooting.
Strong knowledge of Windows 10 and macOS operating systems.
Experience with basic troubleshooting techniques to resolve technical issues.
Familiarity with Microsoft Windows-based environments.
Competence in managing service desk tickets using tools like ServiceNow.
Ability to work effectively with Jamf for macOS endpoint management.
Excellent communication skills to provide clear technical guidance to users.
Proven ability to work collaboratively within cross-functional teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.
Responsibilities:
Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.
Manage and resolve service desk tickets efficiently using ServiceNow.
Utilize Jamf to oversee and support macOS endpoints effectively.
Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.
Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.
Uphold exceptional standards of customer service, ensuring timely responses to technical issues.
Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.
Document recurring technical problems and propose solutions to enhance system efficiency.
Requirements
Proficiency in Active Directory for user management and troubleshooting.
Strong knowledge of Windows 10 and macOS operating systems.
Experience with basic troubleshooting techniques to resolve technical issues.
Familiarity with Microsoft Windows-based environments.
Competence in managing service desk tickets using tools like ServiceNow.
Ability to work effectively with Jamf for macOS endpoint management.
Excellent communication skills to provide clear technical guidance to users.
Proven ability to work collaboratively within cross-functional teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.