Help Desk Manager - HBITS-07-14525

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 31 day((s))
100% Travel

Skills

PowerPoint
Reporting
Excel
Office 365
End-user Support
Printer Support
Outlook
Help Desk Support
L1 Support
L2 Support
Telephone Support
Email Support
In-Person Support
Workstation Setup
Hardware Installation
Word
HP Devices
Xerox Devices
WebEx Support
ServiceNow ITSM
IT Workflows
Ticket Monitoring
Laptop Imaging

Job Details

  • 72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person.

  • 60 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station

  • 60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint

  • 60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices

  • 60 months experience in using and also supporting users with with WebEx functionality

  • 24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.

  • 36 months experience with imaging laptops

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Agency: Justice Center for the Protection of People with Special Needs

Project: ITS Liaison Unit

Detailed Job Description: The candidate for this position will be responsible for providing Level 1 and Level 2 help desk support to agency staff and performing technical maintenance and support services for agency IT and printing equipment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About GreyCell Labs, Inc