Help Desk Specialist - $31 CTC - REMOTE (WI Resident/MUST Relocate to Wisconsin)

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 05 Month(s)

Skills

Help Desk
Incident Management
Microsoft Windows
Customer Support
Customer Service
IOS Development

Job Details

Job Description:

***Crop to Crop resumes are accepted
Location Requirement: Remote or on-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. This position is 100% remote within the state of Wisconsin

Working under the close supervision of the Help Desk Supervisor; Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions.

The IS Technical Services Professional shall comply with the Department s administrative rules and the agency s policies and procedures including those related to the Department s overall Reentry philosophy of using evidence-based strategies, practices and programs which target an offender s individual criminogenic needs and risk level.

Job Knowledge, Skills & Abilities

  • Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations.
  • Ability to manage and work on multiple priorities or projects.
  • Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents.
  • Ability to effectively multitask and prioritize workload.
  • Effective oral and written communication skills.
  • Ability to work in a team oriented collaborative work environment.
  • Understanding of the use of Help Desk incident management and asset management systems.
  • Knowledge of State and Agency customer base and associated hardware and software applications.
  • Ability to perform diagnostics on hardware of software.
  • Knowledge of general analytical and troubleshooting procedures.
  • Knowledge of industry-standard computer application software, such as the MS-Office suite.
  • Knowledge of IBM compatible computer hardware.
  • Demonstrated technical competence in a customer support environment and knowledge of information systems technology and operations.

Required Skills:

  • Excellent customer service skills
  • Two years support experience with Windows 10, and Microsoft Office 2019
  • Two years' experience with Network and Printer troubleshooting.
  • Must be proficient is typing skills and be able to multi-task.

Desired Skills:

  • Prior Help Desk experience in a call center environment
  • Previous experience using Incident and Knowledge base systems
  • Desirable to have 2 years support experience with iOS devices.
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