Help Desk Support Specialist

Overview

On Site
$40 - $40 per hour
Contract - Independent
Contract - W2
Contract - 6+ month(s)

Skills

Desktop Technician
troubleshoots
system administration
Installation
Config

Job Details



As a member of the IT Operations team, this engineer will be expected to receive tasks from our ticketing system and Sr. Engineers to support business need.
* Helpdesk tickets resolution and response completed in a timely manner
* Handling of IT assets and maintain strong documentation
* Provisioning of New users, Computers, Mobile devices and handling terminations
* Systems settings configuration and troubleshooting
* Installation and maintenance of Laptop and other Delta owned devices
* Supporting automation initiatives
* SAP/ERP Related Applications Access Request Support
* Other duties and projects as assigned


Education:
BS degree in related field


Experience:
3+ years System Administration and Helpdesk Support experience


Skills:
Installation, Configuration and repair of the PC/Laptops/Mobile Devices
Strong Experience in Configuration & Troubleshooting of Windows 10/11, iPhone and Android phone, Office 365, Email, skype for business, Mobile device management
Knowledge of BIOS, device drivers, Active Directory, AntivirMalware
Working Knowledge of Networking, Client VPN solutions, DNS and DHCP.
Enthusiastic about learning new technologies
Flexibility to work with other time zones
(Problem Solving) Proven ability to contribute to the analysis and fix IT problems.
(Teamwork) Work with teams globally for implementing IT initiatives.
(Listening Communication Skills) Leads through listening to others and articulating clear, compelling messages



All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Ledgent Technology