Overview
Hybrid
$60,000 - $70,000
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Microsoft
CompTIA A+
Help Desk
Job Details
Send updated resume at or call @ ext 403
Help Desk Technician
Carson City, NV
Duration: 12 months Contract (W2 role)
Hybrid-2 days in office/work from home 3 days/week
Local Nevada candidate required
Main Duties:
Client Service:
Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and software.
Collaborate closely with team leaders or management to address more complex issues and escalate when necessary, focusing on speedy resolutions for our clients.
Issue Management:
Log, manage, update, and resolve user incidents and requests, ensuring accurate categorization and priority assignments while exceeding quality control and productivity targets.
Document incidents and requests accurately, recording all relevant information and following first-line diagnostic steps with a client-centric approach.
Technical Proficiency:
Maintain an elevated level of knowledge of current cloud solutions as well as standard hardware and software configurations, operating procedures, and advise colleagues and users on optimizing the agency's services and systems.
Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
Knowledge:
Essential:
Basic knowledge and understanding of service support procedures.
Desirable:
Knowledge of delivering excellent client service in a complex technological environment.
Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
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