Helpdesk Analyst

THE POSITION: IT Helpdesk Analyst

We are currently looking for top talent to fill our role of IT Helpdesk Analyst. A detail-orientated individual with strong problem-solving skills and high communication skills will thrive in this role. You will be responsible for supporting internal staff, clients, and our partners.

ESSENTIAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Provide Help Desk support to internal staff, clients, and partners through troubleshooting in person, on the phone, or remotely
Provide customer service by supporting enterprise PC, VoIP, and mobile devices
Champions IT policies and best practices
Configures user accounts through active directory and other proprietary systems
Provisioning, installing, and supporting infrastructure such as switches, firewalls, access points, PCs, printers, and
scanners
Analyzing and monitoring systems and reports
Participates in other duties as assigned

THE IDEAL CANDIDATE WILL HAVE:
Minimum of 2 years of IT experience
Degree or higher in CS, IST, related field, or equivalent experience
Excellent problem-solving skills
Strong customer service skills and sense of urgency with a service-oriented focus
Attention to detail and ability to multi-task
Excellent communication skills including active listening
Service-oriented and able to resolve customer concerns.
Excellent organizational skills, verbal, written, and interpersonal skills