Helpdesk Engineer 2

Overview

On Site
Compensation information provided in the description
Full Time

Skills

Help Desk
Technical Writing
Microsoft Servers
Operating Systems
Microsoft Office
Active Directory
Microsoft Exchange
Virtualization
Computer Networking
Insurance
BYOD
DICE

Job Details


Title: Helpdesk Engineer 2

  • Location 1161 South Main Street, Lombard, IL, 60148, United States
  • Base Pay $60000.00 - $70000.00 / Year
  • Employee Type FT Exempt
  • Minimum Experience 5 Years


    • Contact information

  • Name Gemma Goffinet
  • Email


    • Description

    HELPDESK ENGINEER 2



    Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!
    We are looking for a dynamic Helpdesk Engineer 2 who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk Engineer 2, you will:
    • Work cross-functionally across clients' enterprises to troubleshoot, resolve and maintain their IT infrastructure;
    • Help provide the engineering direction needed to connect and configure Microsoft servers on enterprise networks;
    • Join our elite Professional Services team; and
    • Implement Prescient Solutions' best practices.



    ***Authorized to work for an employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.***



    Helpdesk Engineer 2 Essential Duties and Responsibilities

    • Supports operational and technical functions at multiple client accounts;
    • Evaluates customer generated requirements and works with the clients to ensure the implementation meets the clients' needs;
    • Prepares operational and technical documentation; and
    • Performs other duties and assists with special projects, as needed.



    Requirements

    • Technical proficiency in Microsoft Server operating systems, Office 365, Active Directory and Microsoft Exchange Server; and virtualization;
    • Knowledge of security and networking;
    • Willing to commute to multiple client sites in Chicago and surrounding suburbs; and
    • Authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.




    Summary

    Benefits include:

    • Medical, Dental, Vision Insurance
    • 15+ days Paid Time Off (PTO)
    • Monthly BYOD expense reimbursement
    • Professional Development
    • Employee Assistance Program
    • Discretionary 401(k) employer contribution



    #Dice25





    PI280807209

    Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.