Helpdesk Technician

Position Summary

We are seeking an experienced Helpdesk Analyst to provide Tier 1 and Tier 2 technical support for end-users in a fast-paced enterprise environment. The ideal candidate will deliver timely, courteous, and professional assistance while ensuring high levels of customer satisfaction and adherence to service standards.

Key Responsibilities

• Respond to and resolve user inquiries via phone, email, and ticketing systems.
• Provide support for login and access issues, password resets, and user account management.
• Troubleshoot hardware, software, and network issues across Windows environments.
• Assist users with Microsoft Office 365 applications and related tools.
• Document all interactions and resolutions accurately in the ticketing system.
• Escalate complex issues to appropriate teams and follow up to ensure resolution.
• Maintain knowledge of organizational policies, procedures, and IT best practices.
• Participate in training and stay current with system updates and new technologies.

Required Skills & Qualifications

• At least 3 years working in an IT service and support function in an environment similar in size and complexity to our organization.
• Knowledge of IT and business service desk tools and best practices.
• Good business acumen and understanding of organizational issues and challenges.
• Well-developed communication skills (oral and written).
• Ability to focus on customer satisfaction, with strong interpersonal skills and responsiveness.
• Active listener with the ability to influence others toward a common vision or goal.
• Strong team player and skilled collaborator capable of working effectively with and through others.
• Demonstrated experience using Word, Excel, PowerPoint, Visio, and Outlook.

Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boston,MA.
Application Deadline
This position is anticipated to close on Oct 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.