Hiring for Senior Support Engineer :: Boston, MA - Onsite

  • Boston, MA
  • Posted 18 days ago | Updated 18 days ago

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

white glove
support

Job Details

Hi,

This is Rehan from Feuji. I have below requirement with one of our client and if you are comfortable with the Job Description kindly share your updated resume with contact details.

Job Title: Senior Support Engineer

Location :: [Boston, MA, 02199], Onsite

Working hour in PST

Position Summary

The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable IT operations across the organization, with a strong focus on delivering white-glove service to senior leaders and maintaining a seamless experience in conference rooms, meetings, and presentations. The ideal candidate combines advanced troubleshooting skills with excellent communication, professionalism, and discretion.

Key Responsibilities

Executive & VIP Support

  • Provide dedicated, white-glove IT support to executives and senior staff, ensuring rapid response and minimal downtime.
  • Manage and support all executive workstations, mobile devices, and remote access configurations.
  • Coordinate with executive assistants to schedule and test A/V and teleconferencing systems before meetings.
  • Maintain the highest levels of professionalism, confidentiality, and attention to detail in all interactions.

Audio/Visual (A/V) and Conference Technology

  • Support, configure, and troubleshoot conference room technologies, including Zoom Rooms, Teams Rooms, projectors, displays, video conferencing systems, microphones, and room scheduling devices.
  • Partner with facilities and vendors to maintain A/V hardware and ensure optimal functionality.
  • Provide on-site A/V support during executive meetings, town halls, and live events.
  • Implement best practices for meeting room setups, device management, and preventive maintenance.

Desktop & End-User Support

  • Provide Tier 2/3 support for desktops, laptops, printers, mobile devices, and peripherals.
  • Install, configure, and maintain Windows and macOS systems, software, and user profiles.
  • Troubleshoot complex hardware and software issues; escalate when necessary.
  • Support enterprise collaboration tools such as Microsoft 365, Teams, Zoom, and other productivity suites.
  • Maintain asset inventory, system images, and deployment tools (e.g., Intune, SCCM, or JAMF).

Operational & Project Support

  • Participate in IT infrastructure and end-user computing projects, including migrations, upgrades, and rollouts.
  • Contribute to documentation, knowledge base articles, and training materials.
  • Mentor junior support staff and help establish support standards and procedures.

Qualifications

Required:

  • 5+ years of hands-on desktop or end-user support experience in a corporate environment.
  • Strong expertise with Windows 10/11, macOS, Office 365, and mobile device management (MDM) platforms.
  • Proven experience supporting executive leadership and VIPs with professionalism and discretion.
  • Advanced knowledge of A/V systems (Zoom Rooms, Microsoft Teams Rooms, Crestron, Logitech, Poly, etc.).
  • Excellent troubleshooting, communication, and customer service skills.

Preferred:

  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
  • Experience with Intune, SCCM, JAMF, Active Directory, and Group Policy management.
  • Familiarity with networking fundamentals (TCP/IP, Wi-Fi, VPN) and remote access tools.
  • Previous experience in a fast-paced, executive-facing environment.

Core Competencies

  • Exceptional customer focus and interpersonal communication skills.
  • Ability to work independently and under pressure in high-visibility situations.
  • Strong organizational and time management skills.
  • Attention to detail with a proactive, problem-solving mindset.
  • Discretion and professionalism when handling sensitive or confidential matters.

Physical & Work Environment Requirements

  • Ability to lift up to 40 lbs for equipment setups.
  • May require occasional after-hours or weekend work for maintenance or executive events.
  • Primarily on-site role with potential for hybrid flexibility depending on business needs.

Should you be interested, please send me a copy of your resume in word format along with the following details ASAP.

Full Name:
Current Location:
Hourly rate on C2C/W2:
Work Authorization:
Earliest Available date to start:

Rehan Qureshi
Sr. Recruiter| Feuji, Inc
105 Decker Ct, Suite # 850 Irving, TX, 75062
E:

USA | Costa Rica | India

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