Overview
On Site
Full Time
Skills
Software Development
System Integration
Data Flow
Interfaces
Usability
Technical Support
Business Operations
ROOT
Documentation
Technical Writing
Testing
User Guides
Budget
Continuous Improvement
Process Improvement
Augmented Reality
Customization
Internet Explorer
Information Engineering
ServiceNow
Salesforce.com
Programming Languages
JIRA
User Experience
Change Request Management
Problem Solving
Conflict Resolution
Analytical Skill
Communication
Project Management
Management
Requirements Elicitation
Process Analysis
Business Process
Workflow
BMC
Apache Helix
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2087247
Job Description:
Key Responsibilities:
Solution Development: Coordinate the design, development, and implementation of BMC Helix Digital Workplace applications tailored to organizational needs, utilizing AR System and Innovation Studio for customization and integration.
System Integration: Integrate BMC Helix Digital Workplace with other enterprise systems and third-party applications to ensure seamless operations and data flow. Innovation suite integration experience with Jira is a plus.
Customization: Coordinate the customization of modules, workflows, and user interfaces within BMC Helix Digital Workplace to enhance usability and meet specific business requirements.
Technical Support: Provide technical support and troubleshooting for BMC Helix Digital Workplace applications, ensuring timely resolution of issues and minimal disruption to business operations. Experience troubleshooting request failures and root cause is required.
Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides.
Collaboration: Work closely with other project managers, business analysts, and stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
Continuous Improvement: Stay up to date with the latest developments in BMC Helix Digital Workplace and IT service management to identify opportunities for process improvements and innovation.
Skill Requirements:
BMC Helix Digital Workplace or Other Service Request Platform Expertise: In-depth knowledge of BMC Helix Digital Workplace, or another service request management application.
AR System Proficiency: Experience with BMCs Action Request (AR) System, including coordinating development, customization, and integration capabilities. Exposure/experience with other ITSM tools (Ie: Service Now/Salesforce) is also acceptable.
Technical Skills: Exposure to programming languages and development tools relevant to BMC Helix platforms. Jira user experience is required.
Integration Skills: Experience coordinating the integration of service request management applications with internal and 3rd party applications.
Problem-Solving Abilities: Strong analytical and troubleshooting skills to diagnose and resolve issues effectively.
Communication Skills: Excellent verbal and written communication skills to collaborate with stakeholders and document technical processes clearly.
Project Management: Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
Requirements Gathering: Collaborate with stakeholders to elicit, analyze, and document business requirements for BMC Helix Digital Workplace solutions, ensuring alignment with organizational objectives.
Process Analysis: Assess current business processes and workflows to identify opportunities for improvement and recommend solutions leveraging BMC Helix Digital Workplace capabilities
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Key Responsibilities:
Solution Development: Coordinate the design, development, and implementation of BMC Helix Digital Workplace applications tailored to organizational needs, utilizing AR System and Innovation Studio for customization and integration.
System Integration: Integrate BMC Helix Digital Workplace with other enterprise systems and third-party applications to ensure seamless operations and data flow. Innovation suite integration experience with Jira is a plus.
Customization: Coordinate the customization of modules, workflows, and user interfaces within BMC Helix Digital Workplace to enhance usability and meet specific business requirements.
Technical Support: Provide technical support and troubleshooting for BMC Helix Digital Workplace applications, ensuring timely resolution of issues and minimal disruption to business operations. Experience troubleshooting request failures and root cause is required.
Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides.
Collaboration: Work closely with other project managers, business analysts, and stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
Continuous Improvement: Stay up to date with the latest developments in BMC Helix Digital Workplace and IT service management to identify opportunities for process improvements and innovation.
Skill Requirements:
BMC Helix Digital Workplace or Other Service Request Platform Expertise: In-depth knowledge of BMC Helix Digital Workplace, or another service request management application.
AR System Proficiency: Experience with BMCs Action Request (AR) System, including coordinating development, customization, and integration capabilities. Exposure/experience with other ITSM tools (Ie: Service Now/Salesforce) is also acceptable.
Technical Skills: Exposure to programming languages and development tools relevant to BMC Helix platforms. Jira user experience is required.
Integration Skills: Experience coordinating the integration of service request management applications with internal and 3rd party applications.
Problem-Solving Abilities: Strong analytical and troubleshooting skills to diagnose and resolve issues effectively.
Communication Skills: Excellent verbal and written communication skills to collaborate with stakeholders and document technical processes clearly.
Project Management: Ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
Requirements Gathering: Collaborate with stakeholders to elicit, analyze, and document business requirements for BMC Helix Digital Workplace solutions, ensuring alignment with organizational objectives.
Process Analysis: Assess current business processes and workflows to identify opportunities for improvement and recommend solutions leveraging BMC Helix Digital Workplace capabilities
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.