IT Analyst

Job Summary:
we are seeking an it analyst to provide frontline technology support and solutions across the firm. this role is responsible for daily it operations, supporting meeting and event technologies, assisting with hardware and software needs, and contributing to firmwide it projects and initiatives. the it analyst ensures seamless technology operations, user satisfaction, and adherence to information security best practices.

key responsibilities:

• serve as the first point of contact for it support requests, delivering timely, high-quality solutions for software, hardware, and networking issues.

• support and facilitate meeting technologies, including video conferencing, presentations, client meetings, and special events.

• provide on-site and remote end-user support; escalate and resolve issues in coordination with it teams.

• install, configure, and maintain firm-standard software and hardware.

• maintain office computers, printers, and it asset inventory.

• manage service requests in the firm s ticketing system (servicenow), ensuring accurate lifecycle tracking and communication with end users.

• support mobile technologies (ios, ipadOS) and remote access tools (citrix, vpn).

• collaborate with firmwide it groups to support planned maintenance, outages, and project deployments.

• promote data security policies and best practices while maintaining compliance with firmwide information security requirements.

• participate in it projects, user training, and adoption of new technologies.

required proficiencies:

• strong knowledge of microsoft operating systems, office suite, teams, and servicenow.

• experience with networking technologies, cabling, and data communication devices.

• proficiency in document management systems (imanage/work 10).

• familiarity with remote access tools (citrix, vpn) and mobile platforms.

• knowledge of data security practices and project management.

qualifications:

• associate s or bachelor s degree preferred, or equivalent work experience.

• 3+ years providing customer-facing it support, including hardware, software, and networking technologies.

• 3+ years of lan, wan, and network systems support and management.

• 3+ years of experience configuring, installing, and maintaining client operating systems and related devices.

• prior experience in a law firm is required.

skills and certifications (required):

• prior experience in a law firm

• 3+ years of experience configuring, installing, and maintaining client operating systems and related devices

• 3+ years of lan, wan, and network systems support and management

• 3+ years providing customer-facing it support