IT Business Analyst

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

• Provide support to application delivery teams through stabilization of lower environments.
• Building bridges to align lower environment support resources with technical service verticals for L1-L3 environment support.
• Remove roadblocks, increase communication between support and delivery squads, and work to create more efficient deliver
• This enables the rapid adoption and continued use of Self Service, end user enablement and automation for DTCC software delivery teams.

Your Primary Responsibilities:

• Translates user issues and business needs into product backlog items (shared responsibility with Product Owner (PO))
• Provides metrics and data to reflect squad progress and status
• Collaborates with PO and squad on backlog item refinement to foster a shared understanding of what the product is supposed to do
• Work closely with LES and delivery teams to leverage IT resources to help achieve all project deadlines
• Partner with PO and stakeholders to incorporate feedback into the backlog
• Required participant in all daily and ongoing squad calls
• When applicable, creates documentation for stakeholders and/or provide information for others to create documentation (e.g. training materials, message specs, technical/functional design, etc.)
• Act as proxy product owner when delegated
• Work with engineers & peers to communicate status, escalate roadblocks and work with support teams to perform as needed troubleshooting

Qualifications

• 5+ years of IT experience
• Familiarity with diverse technologies and platforms
• Familiarity with Agile techniques and tools - Scrum, Kanban, Jira, etc.
• Experience navigating ServiceNow, Power BI & JIRA

Talents Needed for Success:

• Keen (internal) customer focus
• Clear communicator, with good verbal and written communication skills
• Detail oriented
• Continuous proactivity and follow-through
• Ability to prioritize and focus on most urgent tasks & work in a fast-paced IT environment
• ServiceNow, SharePoint, Power BI & JIRA - experience and familiarity in multiple settings
• Expert MS Office skills
• Effective use of Excel statistical functions (pivot tables, etc.)
• Solid knowledge of industry trends and user demands and pain points to be able to design a robust user-centric solution
• Knowledge of system functionality to be able to engage in discussion with the squad
• Not afraid to ask many questions, push back, or raise attention to risks or issues
• A flexible, and proactive approach to track down resources to gather appropriate information
• Innovative (to leverage variability)

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.