IT Change Management Consultant

Summary

We are undertaking a major tax modernization initiative to improve efficiency, transparency, and service delivery for residents and businesses. We are seeking an experienced IT Change Manager to lead the people side of change for this high-impact transformation. This role is ideal for a professional who thrives at the intersection of technology, communication, and organizational development.

Key Responsibilities

The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes. Duties include, but are not limited to:

• Lead Change Management Strategy
• Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
• Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed.
• Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.
• Drive Communication and Engagement
• Conduct analysis to understand stakeholder needs and readiness for change.
• Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.
• Serve as the primary point of contact for change-related communications across agencies.
• Develop and Deliver Training
• Design and implement training strategies and learning plans to build end-user confidence and skills.
• Create training resources, job aids, and guidance tailored to diverse audiences across City government.
• Foster Collaboration and Relationships
• Build strong, credible relationships with agency partners, project teams, and leadership.
• Serve as a trusted advisor to leaders navigating organizational change.
• Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.
• Champion Best Practices
• Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.
• Identify and recommend improvements to change management processes and practices.
• Contribute to a Culture of Learning
• Participate as an engaged team member, sharing insights, supporting colleagues, and contributing to the growth of the City's change management capacity.

Education:

• Bachelor's degree in business administration, Public Administration, Management, or other related fields from an accredited college or university

Experience:

• Six (6) years of Organizational Change Management experience solid understanding of fundamental Change Management methods and deliverables
• Experience leading enterprise change management efforts for a large organization
• Familiarity and understanding of HR business processes and information systems
• Prosci, SHRM, or equivalent certifications
• Knowledge of Articulate or other applications to create online training
• Experience with Learning Management systems
• Experience coaching project managers and other team members in delivering presentations

Qualifications:

• Proven experience leading organizational change management in technology-driven transformation initiatives, preferably within large public sector or enterprise environments.
• Strong skills in stakeholder engagement, communication planning, and facilitation.
• Familiarity with structured change management methodologies (e.g., Prosci, Kotter, ADKAR).
• Ability to translate complex technical concepts into accessible messages and training for non-technical audiences.
• Experience supporting large-scale enterprise system implementations, ideally in cloud-based environments.
• Exceptional interpersonal skills with the ability to influence, coach, and build trust at all organizational levels.