IT Director of Operations | MacOS | Cloud Based Power Dialers

JOB DESCRIPTION

Title: IT Director of Operations

Department: IT & Security

Reports to: Chief Information Officer

Job Summary:

As the Director of IT, you will coordinate and oversee all day-to-day operations of the Wesley, LLC umbrella of companies. We re seeking a motivated, established professional with exemplary customer support abilities and professionalism who thrives in a fast-paced and ever-changing environment.

• Oversight of day-to-day department logistical and help desk operations

• Representing the department in executive-level meetings

• Presenting strategic initiatives, KPIs, or department performance metrics at the executive level

• Supervising a team of direct reports comprised of system administrators and the help desk team.

• Fostering a culture of teamwork and professionalism

• Ensuring completion of monthly, quarterly, and yearly department goals

• Top-level escalation point for the IT team

• Ensuring completion of regularly scheduled system audits

• Ensuring stock levels remain at or above minimum counts as dictated by policy

• Assisting Legal and Executive teams with any technology-related aspects of projects and litigation

• Coordinate, plan, and lead technology-related projects

• Recruiting, training, and coaching the IT Admin and Help Desk teams

• Ensuring strict adherence to departmental and company policy

• Purchasing duty for all company technologies, systems, and hardware

• Systems implementation management

• Control and evaluate IT systems and data operations

• Strong creative, analytical, and leadership skills

• Personnel management

• MacOS and Apple technology

• Identity Management with JumpCloud

• Salesforce, Dialpad and Docusign technology administration and uptime management

• Troubleshooting and Systems Integrations Problem solving

• Experience in IT Management

• Must be a people forward, business oriented and communicative person. A successful candidate will be engaging other department and Director level leadership with anticipation about solving problems and providing quick responses as the business needs them.

• Must have experience managing and taking care of a high volume call / contact center phone operation.

• Reliable transportation

• Bachelor's Degree or equivalent work experience

• 7+ years IT helpdesk experience

• 5+ years IT helpdesk management experience

• Established success in the IT field