IT Help Desk

Overview

Remote
$20 - $23
Contract - W2
Contract - 6 Month(s)

Skills

PMP
SAP FICO
SAP ECC
SAP MM

Job Details

Immediate need for a talented IT Help Desk. This is a 06+months contract opportunity with long-term potential and is located in Louisville,, KY(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-82299

Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Note; This is 100% remote role, but must be reside of Louisville, KY area
  • Analyze and resolve hardware, software and operational issues within our service level agreements
  • Maintain a basic understanding of Client operational procedures
  • Log all incidents into an Incident Management System with clear, concise language
  • Work in an efficient/fast-paced environment to meet or exceed team and individual service targets
  • Achieve an on target or above rating on quality, service, and productivity metrics
  • Follow proper escalation path when necessary to resolve issues
  • Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs
  • Provide stellar customer service to our customers, treating every call with respect and positive energy
  • Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues
  • Participate in all individual and group training initiatives
  • Above Restaurant Leaders, Restaurant Team Members, other internal RSC associates


Key Requirements and Technology Experience:

  • Key skills; PMP, SAP FICO, SAP ECC, SAP MM
  • State formal educational level and experience required for the job. State additional professional, technical or years of experience required.
  • Some college preferred
  • Good organizational, oral/written communication, and problem-solving skills
  • Good understanding of computer concepts (PC Fundamentals/Operating Systems)
  • Ability to type 40 words per minute
  • Minimum of 1 of year previous help desk/call center experience is desired
  • Spanish fluency is desired
  • Basic understanding of restaurant operations is desired.


Our client is a leading Food Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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